@askdepop was told I’d hear back in 48 hours on 4th June about a faulty item after opening a case. 8 days later and I’ve chased up 3 times.. why is no-one getting back to me. Even the seller is chasing up Depop. I just want to be able to return the item to the seller. Please help
@FrancoMancaPizz When did you restrict Fri & Sat as being days you could redeem your free pizza on the loyalty app?! Very disappointed & surprised to be informed of this. Nothing on your website that states this, bit crafty!
@THORPEPARK Hi there - I received 2x Comp tickets through work with Adrenaline fast track passes for yesterday but ended up having to go home due to the rain. I can book to come back next Sunday but please confirm if new tickets will be issues AND adrenaline fast track passes?
@carchaseheroes Will find it hard to check the website everyday in Sept which is what a colleague of yours suggested so was hoping you could give me an actual date when they’ll get added? Thanks
@UPS Parcel sitting in Feltham depot for 1 week, 8 copies of invoice provided. Called cx services 5 times!! Parcel STILL not on the move. About to lose £££ if not in Italy by early next week. What is going on?! Please DM me & get my parcel on the move.
@TfL took 2x very short bus journeys yesterday, and a single 9 min train journey. Touched in/out properly. Why have I been charged £12.20 on ApplePay? Struggling to work it out. Please advise how I seek a refund. Thanks.
@feelunique I am still waiting for a refund for an item you confirmed you’d received on the 21st April. Please can you register this return with Klarna ASAP otherwise they’re going to make me pay for items I’ve not kept!! Order no - FN60063864. Please get back to me to resolve.
@thameswater Got this text today, is it a scam or is the water getting cut off? If so, is it today.. as I’m not sure what OM means? I’m in TW11 (Teddington). Please let me know. Thanks
@TeddySmithA @SkyHelpTeam They can’t say if it’ll be fixed today, as there’s not even an engineer on site at the minute! Both fibre & non fibre services are effected, so the whole area is down.
@SkyHelpTeam Hi - is there an outage in the Teddington area? Says on the app there is, but on the website it says there isn’t?! Haven’t had internet for about 2 hours now.. Have tried all the diagnostics but nothing is working to get me back online. Thanks!
@adamsykes66@SkyHelpTeam They’re sending an engineer out today but no ETA on fixing it, apparently both fibre and non fibre services down, seems like an issue at the exchange I was informed.
@Mr_Sladden @SkyHelpTeam Oh no! I just called Sky staff who told me that there may be an issue at the exchange as there’s 2 issues - effecting fibre & non fibre. They’re currently waiting for an engineer to head out, but there is no ETA..they said ‘hopefully’ it’ll be fixed today!
@ThePaulHerring@SkyHelpTeam Yes would be good to have an idea of what the issue is & how long roughly it’ll take to fix @SkyHelpTeam - it’s been down since at least 7pm. I’m WFH full time currently (ironically for Sky!) and I need to be online tomorrow morning.
@Claphamarsenal @SkyHelpTeam Hopefully they get it sorted ASAP as I’m working from home full time at the minute & need to be online at 9am tomorrow!