achica

the online home & lifestyle store with up to 70% off coveted brands.. For a daily design fix, head to our site for inspiration.

[achica @ACHICALiving]

@JasonLachter Hi Jason,
We're very sorry to hear this but thank you for bringing it to our attention.
Could we ask you to DM us with your registered email address and we'll get back to you as soon as possible?
Thanks, Jason.
Kind regards,
Achica | BrandAlley

[achica @ACHICALiving]

@GayleCosgrove @BrandAlleyUK Hi Gayle,
We're very sorry to hear you've experienced disappointment.
We'd love to look into this so please feel welcome to DM us or @BrandAlleyUK and we'll get back to you asap.
Thanks, Gayle.
Kind regards,
Achica | BrandAlley

[achica @ACHICALiving]

@TheTiercel Hi James,
We're very sorry to hear this.
Please feel welcome to DM us with your order number and registered email address and we'll get back to you asap.
Kind regards,
Achica | BrandAlley

[achica @ACHICALiving]

@ScroteBK Hello, We are sorry that you feel this way and would like to thank you for your feedback. BrandAlley/Achica are a members only website, meaning an account is required before viewing of the sales and purchases can be made. Best Wishes, Lucy

[achica @ACHICALiving]

@SarahJKinrade Hi Sarah,
Sincere apologies for any inconvenience.
The site is now functioning as normal.
Apologies once again.
Kind regards,
Achica | BrandAlley

[achica @ACHICALiving]

@TheLongSlowRun Hi Chris,
Thanks for confirming and apologies for any concerns.
Please let us know if there are any further difficulties.
Kind regards,
Achica | BrandAlley

[achica @ACHICALiving]

@pudseyholmes @DunelmUK and we'll get back to you as soon as possible.
Kind regards,
Achica | BrandAlley.

[achica @ACHICALiving]

@pudseyholmes @DunelmUK Hi Matt,
We're sorry to hear you've experienced difficulty.
Unfortunately, if an item has already entered the shipping process we may be unable to make any address amendments, sadly.
If you'd like us to look into this further please feel welcome to DM us with your order number

[achica @ACHICALiving]

@a5halee @DunelmUK @CitizensAdvice Hello, There is no contact number I'm afraid. Please can you send us a DM with your order number and registration email address, and I'll do all I can to get a response for you ASAP. Best Wishes, Lucy, Achica | BrandAlley

[achica @ACHICALiving]

@a5halee @DunelmUK @CitizensAdvice Their Customer Service team can be reached here: https://t.co/bTgmEufZ0A and will do their best to address your issue as swiftly as possible.
Thank you for your patience and support in this matter.
Kind regards,
Lucy, Achica | BrandAlley

[achica @ACHICALiving]

@a5halee @DunelmUK @CitizensAdvice Hello,
Thank you for getting in touch and I'm sorry to hear that your parcel was not collected as expected.
Achica is now part of the BrandAlley family, but Dunelm will be servicing all orders placed before the 17th of Feb 2018 and any related issues...

[achica @ACHICALiving]

@esepahi Hi Ellie,
I am sorry to see that Dunelm have been unable to fulfil your order.
I'd very much like to make this up to you.
Please could you send us a PM with your registration email address?
Best Wishes,
Lucy, Achica | BrandAlley

[achica @ACHICALiving]

@Contles_85 Hi Aline,
We're very sorry for the difficulty.
We've been experiencing a technical issue due to a high volume of traffic but are working hard to resolve the matter as swiftly as possible.
Apologies once again and thanks for bearing with us.
Kind regards,
Achica | BrandAlley

[achica @ACHICALiving]

@janeheady @BrandAlleyUK Hi Jane,
We've passed this on to the Dunelm team to be addressed.
Sincere apologies once again.
Kind regards,
Achica | BrandAlley

[achica @ACHICALiving]

Huge news! We’re so excited to announce that Achica is joining the @BrandAlleyUK family! https://t.co/X3dxFxGSSu

[achica @ACHICALiving]

@sarah_nh18 Hi Sarah,
Thanks for getting back to us.
We've not been able to locate a DM from you, unfortunately. Could we ask you to resend it and we'll get back to you as soon as possible.
Thanks, Sarah.
Kind regards,
Achica | BrandAlley

[achica @ACHICALiving]

@sparklytutus Hi Debbie,
Thanks for getting in touch and we're really sorry to hear this.
Please feel welcome to DM us with your order number and we'll get back to you as soon as possible.
Thanks and kind regards,
Achica | BrandAlley

[achica @ACHICALiving]

@little_beaupeep Hi Emma,
We're very sorry to hear this.
Please feel welcome to DM us with your order number and we'll get back to you as soon as possible.
Thanks and kind regards,
Achica | BrandAlley

[achica @ACHICALiving]

@CooperSpaniel Hi again,
Thanks for getting back.
Please feel welcome to DM us with your order number and registered email address and we'll get back to you as soon as possible.
Thanks and kind regards,
Achica | BrandAlley