Sumesh Arathil Candoth

[Sumesh Arathil Candoth @acsumesh]

@SamsungIndia @SamsungAU My sister purchased 2 Samsung S21 Fe in November 2022 from Australia. With a recent Samsung official update, both the phone screen started showing green line issue. @SamsungIndia denied to replace the screen for free and asked me to pay 11k for each phone

[Sumesh Arathil Candoth @acsumesh]

@SamsungIndia @SamsungIndia stop giving untested updates to users. Both phones got green line issue after One UI 7 upgrade.

[Sumesh Arathil Candoth @acsumesh]

@SamsungIndia Also get green lines after update, also such a wonderful response from samsung team

[Sumesh Arathil Candoth @acsumesh]

@SamsungAU @SamsungIndia @SamsungIndia @SamsungAU It’s like buying food from a restaurant, falling sick after eating it at home, and the restaurant saying — ‘You didn’t eat from the restaurant.’ Who’s responsible — the customer or the one who served the food?

[Sumesh Arathil Candoth @acsumesh]

@SamsungIndia @SamsungAU My sister purchased 2 Samsung S21 Fe in November 2022 from Australia. With a recent Samsung official update, both the phone screen started showing green line issue. @SamsungIndia denied to replace the screen for free and asked me to pay 11k for each phone

[Sumesh Arathil Candoth @acsumesh]

@SamsungAU @SamsungIndia Once again, I received the same update from @SamsungAU . Since my phone was purchased outside India or beyond the warranty period, you’re unable to take responsibility for the repair. But, my phones are malfunctioned due to your official update.

[Sumesh Arathil Candoth @acsumesh]

@SamsungIndia My phones after an official update from Samsung.

[Sumesh Arathil Candoth @acsumesh]

@SamsungIndia @SamsungAU My 2 Samsung phones became faulty only after an official software update. @SamsungIndia @SamsungAU has denied help since it’s out of warranty, even though the issue was caused by their update.

@jagograhakjago @DoC_GoI @GoI_MeitY

This is unfair to consumers! Please help.

[Sumesh Arathil Candoth @acsumesh]

@SamsungIndia @SamsungAU @SamsungIndia @SamsungAU check this screen shot, what Google says

[Sumesh Arathil Candoth @acsumesh]

@SamsungIndia

[Sumesh Arathil Candoth @acsumesh]

@SamsungIndia @SamsungIndia today I received a call from Samsung. Thanks

[Sumesh Arathil Candoth @acsumesh]

@SamsungIndia I think @SamsungIndia looting people by purposefully making the phones faulty by giving wrong updates and that is the reason you are not even responding to this kind of issues.

[Sumesh Arathil Candoth @acsumesh]

@SamsungIndia @SamsungIndia still no updates

[Sumesh Arathil Candoth @acsumesh]

@SamsungIndia @SamsungIndia @SamsungAU Samsung provided official update made my 2 phones faulty, why you are not taking the responsibility and fix this? Or you are doing this purposefully to increase your profit through display replacements?

[Sumesh Arathil Candoth @acsumesh]

@SamsungIndia No updates still

[Sumesh Arathil Candoth @acsumesh]

@SamsungIndia @SamsungIndia haven’t received any updates

[Sumesh Arathil Candoth @acsumesh]

@AnupM_07 @SamsungIndia @SamsungAU A software update provided by Samsung, which was not tested in all models, rendered my phone faulty. Consequently, I am required to bear the cost of repairs. Is this a logical course of action?

[Sumesh Arathil Candoth @acsumesh]

@AnupM_07 @SamsungIndia @SamsungAU Oh, then why they are telling Samsung is an international brand 🤔

[Sumesh Arathil Candoth @acsumesh]

@SamsungIndia Done

[Sumesh Arathil Candoth @acsumesh]

@SamsungIndia @SamsungAU I have this case id for the same 1200389790