Activo Labs

Open source customer service software that guides you through the process of best-practice support habits. Open Source Customer Satisfaction!

[Activo Labs @activolabs]

I really enjoy using @ManageFlitter. I've used it to get my Twitter account under control. https://t.co/VhbvwLT9Qb

[Activo Labs @activolabs]

There's a huge difference between knowing what the problem is vs what the solution is. #SupportTip #OpenSourceCustomerSatisfaction

[Activo Labs @activolabs]

Do your devs answer phones? Neither should your technical support team answer phone calls out of the blue. Hire someone specific for that.

[Activo Labs @activolabs]

All open source apps/platforms should be simple to use and simple to extend for developers. Good documentation goes without saying.

[Activo Labs @activolabs]

Before working any support case ensure you know *exactly* what the issue is. Remote desktop or phone call helps! #SupportTip

[Activo Labs @activolabs]

Ensure you have enough staff onhand to handle overflow else get ready to write apology notes. #SupportTip #OpenSourceCustomerSatisfaction

[Activo Labs @activolabs]

It's actually kind of surprising how this happens very often. https://t.co/BjHdPiZt5R

[Activo Labs @activolabs]

Is your product adding new features? Train your support people on them before releasing. #SupportTeam #OpenSourceCustomerSatisfaction

[Activo Labs @activolabs]

Is your product adding new features? Train your support people on them before releasing. #SupportTeam #OpenSourceCustomerSatisfaction

[Activo Labs @activolabs]

In any support interaction always let your customers know when you will get back to them. The more exact, the better. #SupportTips

[Activo Labs @activolabs]

Don't leave a support member on an island in remote sessions. Pair them up. Increases confidence, puts more eyes on the problem #SupportTip

[Activo Labs @activolabs]

Invest heavily in product knowledge for your support team. "Competence" > "Being Nice" any day #SupportTip #OpenSourceCustomerSatisfaction

[J. Larry Robertson @LarryRo36168264]

I'm designing a platform that's going to reduce recidivism, nationwide. I NEED your support! https://t.co/k1JnPimWeX

[Activo Labs @activolabs]

Each role on support team MUST have a definite set of jobs to do. Amiguity leads to bad work. #SupportTip #OpenSourceCustomerSatisfaction

[Activo Labs @activolabs]

If you only offer neg. feedback with no construction, do not be surprised that your complaints fall on deaf ears. #LoseLose #BeConstructive

[Activo Labs @activolabs]

These are GREAT!!! But please, may I add one? Don't take yourself too seriously! https://t.co/kOCjytJbRs

[The Dalley Llama @brendandalley]

Live simply. Dream big. Be grateful. Give love. Laugh lots. - Unknown #quote

[Activo Labs @activolabs]

Ensure all customer correspondence uses proper grammar, spelling and punctuation. Fair or not, perception is reality. #SupportTips

[Activo Labs @activolabs]

Make your company a fun place to work: "Fun is not about acting stupid. It's the feeling you get when you're on top of things." - R. Branson

[Activo Labs @activolabs]

Customer support software should never let any issues go unnoticed or go missing! #SupportTip #OpenSourceCustomerSatisfaction

[Activo Labs @activolabs]

Not far from our office. Beautiful! https://t.co/zn5tF5dK17

[Activo Labs @activolabs]

Always offer a way for a customer to give you honest feedback in the form of surveys. #SupportTip #OpenSourceCustomerSatisfaction