Adrian Van Klaveren

Worked for the BBC, supports Spurs, loves cricket, radio and red wine.

[Adrian Van Klaveren @adrianvk]

@bt_uk Trying to order mobile from BT’s newly reinstated mobile service. What a nightmare. Failed orders, wrongly cancelled orders, spurious messages, hopeless customer service. Still have no idea what’s actually hapoening

[Adrian Van Klaveren @adrianvk]

@GoddersSteve @hawkhampshire The problem is recent history suggests Hampshire end up signing someone who isn’t really good enough with either bat or ball

[National Rail @nationalrailenq]

✅CLEARED - Disruption caused by a fault with the signalling system at #Hull has now ended.

[Adrian Van Klaveren @adrianvk]

@Gousto still no response to my complaint about Yodel from the beginning of September. Ticket number 8959226. And even worse you’ve not even replied to my email last week asking for an update.

[Adrian Van Klaveren @adrianvk]

@goustocooking Still no sign of my @goustocooking order at 10.05pm. Gousto is a food delivery service which seems unable to deliver.

[Adrian Van Klaveren @adrianvk]

@goustocooking Once again dreadful service from Gousto and Yodel. It’’s no good offering a meal delivery service if you can’t deliver as promised

[Adrian Van Klaveren @adrianvk]

@goustocooking @loubyp @YodelOnline It’s not the specific cases you need to look into - someone has done that including when it happened to me yet again yesterday. You have a widespread problem you seem unable to fix.

[Adrian Van Klaveren @adrianvk]

@goustocooking another day, another late delivery from Gousto. A delivery after 7pm is not what’s promised but with @YodelOnline it happens time after time

[Adrian Van Klaveren @adrianvk]

@goustocooking @YodelOnline It still hasn’t arrived. I’ve already been talking to your customer care team. I’m seriously unimpressed

[Adrian Van Klaveren @adrianvk]

@RoyalMailHelp My delivery has been stuck at your delivery centre since April 14th. Your customer service adviser was completely unhelpful and refused to do anything to investigate . I’m staggered by the incompetence of your company and your lack of customer focus.

[Adrian Van Klaveren @adrianvk]

@OctopusEnergy Any update on this please?

[Adrian Van Klaveren @adrianvk]

@OctopusEnergy how long does it take you to reply to a bill query raised through your website? It’s a week so far with not even an acknowledgment. Award-winning customer service?

[Adrian Van Klaveren @adrianvk]

@OctopusEnergy Thanks

[Adrian Van Klaveren @adrianvk]

@davidhart100 @OctopusEnergy Last time I had a problem I got to know the track list for 30 minutes of hold music. But maybe I’ll refamiliarise myself!

[Adrian Van Klaveren @adrianvk]

@chriswarburton_ That’s great Chris. This has always been on the cards since those days in Television Centre many years ago. Congratulations- it’s so well earned and you’ll be brilliant.

[Adrian Van Klaveren @adrianvk]

@jackson_richard Rage Against the Machine…who could forget? Good luck with whatever’s next.

[Adrian Van Klaveren @adrianvk]

@SwanBrandUK I have emailed you twice now about a faulty kettle purchased only two months ago. I have had no response other than an acknowledgement saying you would reply in 3-5 days. We are way beyond that - shall I start a credit card chargeback?

[Adrian Van Klaveren @adrianvk]

@quizeye It’s usually because the rights owner has only sold the broadcaster (Sky in this case) UK rights only. Pan-European or worldwide rights would cost a lot more. Rights owners often find they can maximise their income by doing a lot of individual deals.

[Adrian Van Klaveren @adrianvk]

@LauraM4308 You seem to have found someone now. There just wasn’t any information being given at the gate

[Adrian Van Klaveren @adrianvk]

@British_Airways Any luck finding a captain for BA868 to Budapest due to have left at 1030? We’re stuck at the gate and have been told you don’t know where the captain is.