Few traditional companies can beat digital giants in these areas. But traditional companies have their own unique strengths when it comes to platform business. Some executive leaders in traditional companies are now building their own #platform businesses using these 5 strengths
Resilience
/rəˈzilyəns/ noun
The capacity to recover quickly from difficulties; toughness
The ability of a substance or object to spring back into shape
Composition
/kom-puh-zish-uhn/ noun
The act of combining parts or elements to form a whole.
The resulting state or product
Why do customers buy anything and everything when their genesis is to seek "custom-tailored" "economic realization (value).
Understanding what drives value for your customers is key in #CX Business. Now comes "value enhancement score"
#VAS#customerexperience#digital#CRM
@EconomicTimes@arunjaitley With 33% Income tax, 18% GST, and rising costs, low salaries, poor avenues, no healthcare plans, middleclass can do nothing, but create debt