Ailbhemchugh

🇮🇪🇮🇪🇮🇪☘☘☘

[Ailbhemchugh @ailbhemchugh]

@TfL Yes, I was directed to him as TFL staff and his uniform was TFL. I explained that I tapped in that morning on this card and the gate light went green in the evening at Liverpool Street on my return but didn't open and I didn't want to be double charged or not get capped amount.

[Ailbhemchugh @ailbhemchugh]

@TfL Just been told at Liverpool Street station by the most unhelpful member of staff that the fact I could show my card was used this morning to travel but wasn't accepted by the turnstile was not his problem nor whether I was overcharged and to take it up with you. Typical TFL

[Ailbhemchugh @ailbhemchugh]

@AvantiWestCoast @networkrail @nationalrailenq @MartinSLewis It is now a month since this trip, I cannot contact you via your website forms as keep getting an error, cannot send a Twitter DM due to above error, WhatsApp is a bot with very limited options and no contact phone number on website. @MartinSLewis please help

[Ailbhemchugh @ailbhemchugh]

@AvantiWestCoast Absolutely SHAMEFULDespite assurances this train 7 hours later was going, you are now terminating at Wolverhampton with no option to get to Liverpool(2 hours away).You cannot just dump a load of people like that. I presume you will facilitate payment for a cab?

[Ailbhemchugh @ailbhemchugh]

@AvantiWestCoast @networkrail @nationalrailenq @MartinSLewis

[Ailbhemchugh @ailbhemchugh]

@AvantiWestCoast @networkrail @nationalrailenq @MartinSLewis I cannot send a DM. Can you provide an alternative way to contact please? This is ridiculous.

[Ailbhemchugh @ailbhemchugh]

@AvantiWestCoast @networkrail @nationalrailenq @MartinSLewis Despite numerous attempts daily on each of the forms(refund& complaint) on both the app& website,I keep getting the same error about email address required even though my email is entered and is correct.Can you kindly arrange to contact me for my refund ASAP?This is exasperating

[Ailbhemchugh @ailbhemchugh]

@AvantiWestCoast @networkrail @nationalrailenq @MartinSLewis is this allowed???

[Ailbhemchugh @ailbhemchugh]

@AvantiWestCoast I have just spoken to two elderly ladies who are very distressed with no way forward & you recommend a 2 hour wait for another train company to try dodge responsibility here.I will get a taxi with these ladies to ensure we all get there safely. Kindly confirm the reclaim details

[Ailbhemchugh @ailbhemchugh]

@anagcw @AerLingus @MartinSLewis @OfficeOmbudsman @IrishTimes @SundayWorldZA

[Ailbhemchugh @ailbhemchugh]

@anagcw @AerLingus Exactly 💯. Absolutely nothing from all the contact options after over a month trying and it was a glitch with their app so I was overcharged €52. Beyond frustrating. Customer service at it's very poorest @AerLingus

[Ailbhemchugh @ailbhemchugh]

@AerLingus @AerLingus Still no response.A month later. Case number
02150474

[Ailbhemchugh @ailbhemchugh]

@AerLingus I have sent you a DM. You have charged me for 3 x 20kg check in bags when I only had one. It was an issue with your app and I kept getting an error which clearly now I was charged each time.

[Ailbhemchugh @ailbhemchugh]

@AerLingus Still no response???

[Ailbhemchugh @ailbhemchugh]

@AerLingus I have also tried WhatsApp but getting nowhere with the limited BOT help options. Ridiculous... customer service at it's very poorest especially as the issue is with your app.

[Ailbhemchugh @ailbhemchugh]

@AerLingus could you kindly respond? I spoke to Customer service and they advised there's nothing they can do. You have overcharged me for 3 x 20kg bags!!!

[Ailbhemchugh @ailbhemchugh]

@virginmedia I HAVE TRIED TO. Numerous times in the last few days. I'm sure you can see that on your systems. I also sent an email to [email protected] Please see that and kindly respond to me. That number you suggest is a bot and you cannot get through to anyone.

[Ailbhemchugh @ailbhemchugh]

@virginmedia I have called numerous times and cannot get through to anyone no matter how many times I have to endure that bot EVERY TIME and it won't let you bypass. It is beyond frustrating and so infuriating...

[Ailbhemchugh @ailbhemchugh]

@virginmedia That's the number I have been calling over and over again. I refuse to sit through the bot any longer. There is no option to speak to anyone so you sit through endless repeats of recorded rhetoric. It is exasperating. Please DM me so I can send you my number to call me.