lisa hales

[lisa hales @aimiturtle]

@BBCBreakfast …for my sister who returned my mother to the airport a week later (attempting to avoid forgetting after the visit) I was in the doo off zone for under 2 minutes.

[lisa hales @aimiturtle]

@BBCBreakfast My first visit to @STN_Airport to collect my elderly mother, I took two drive through at drop off to realise the changes to how to pay. My passenger suffered seizure once we arrived home and the payment time window passed. No discretion given on appeal. No opportunity to pre-pay

[lisa hales @aimiturtle]

@TNLUK credit where due, finally got through today to rectify debit card update card issues. Call answered quickly & Operative rectified the problem immediately. Thank you.

[lisa hales @aimiturtle]

@TNLUK I’m trying to update my card details, tried withdrawing funds beforehand. Can’t do either due to transaction pending? Which I am unaware of - so I’m stuck, can’t withdraw and can’t add. Can you help? I’ve sent a dm

[lisa hales @aimiturtle]

@SouthernWater I have DM’d you guys for an update on my leak assessment visit?

[lisa hales @aimiturtle]

@willieckerslike Ah now I know it’s not just me then! Thanks for your post

[lisa hales @aimiturtle]

@ITVXhelp yet again, nothing will play on ITVX, so frustrating! Using firestick. All other streaming apps working fine

[lisa hales @aimiturtle]

@DandG_Support @bbcsoutheast Just as I tried to tell you, 8 days without heating or hot water. You could have authorised me to organise a sooner repair and reimburse me, but you refused.

[lisa hales @aimiturtle]

@bbcsoutheast no heating no hot water in #hernebay due no gas but for me it’s due to @DandG_Support appalling service-8 days without hot water & heating for vulnerable disabled person

[lisa hales @aimiturtle]

@DandG_Support @bbcsoutheast DM sent

[lisa hales @aimiturtle]

@DandG_Support @bbcsoutheast You’ll forgive me if I don’t spend any more hours trying to get an engineer out with the part as a matter of urgency. I have been told nothing can be done before Fri (since last Thurs)

[lisa hales @aimiturtle]

@DandG_Support Parts can be obtained by other companies in a day or 2. Imagine having to clean a bottom several times a day with no hot water available let alone heating or showering

[lisa hales @aimiturtle]

@DandG_Support no urgency for vulnerable client with no heating & no hot water - expected to wait 8 days for an engineer & part. Unacceptable

[lisa hales @aimiturtle]

@topb1rd @DandG_Support They won’t assist, I’ve had several calls with them, no change to their intended visit to repair. No authorisation for me to arrange sooner repair & recoup costs. So they could help but they won’t😡

[lisa hales @aimiturtle]

@topb1rd @DandG_Support I’m in the same situation! 8 days til they bring the part they were told the fault code on booking. No heating, no hot water, adult with severe learning, epilepsy requiring daily personal care. @DandG_Support don’t care😡

[lisa hales @aimiturtle]

@bbclaurak I like @KemiBadenoch already! She talks A LOT of sense!!

[lisa hales @aimiturtle]

@ITVXhelp @stzphii @ITVX Still not showing

[lisa hales @aimiturtle]

@ITVXhelp why is tonight’s #loveIsland not on catchup?

[lisa hales @aimiturtle]

@Sheridansmith1 it’s 10th November 08.56….it’s time…tell me tell me??

[lisa hales @aimiturtle]

@SkyHelpTeam I have inboxed yesterday re roaming passport not working fully. Unable to make calls. No response to my message. Please respond.