Airwallex Help

Here to support you with your Airwallex account. Use our official channels for account help, it's faster and more secure. News & updates: @airwallex.

[Airwallex Help @AirwallexHelp]

Thank you for reaching out, and we apologize for the inconvenience.

We have checked on our end but cannot find an active support request under your business name. If you have not submitted one yet, please provide the details through our help centre here: https://t.co/fbLT65XA85

Once you have submitted the request, please send us the ticket number and we will forward it to our support team internally. Thank you for your patience.

[Airwallex Help @AirwallexHelp]

Hi there, we’re sorry to hear about your experience. To better assist you and for your security and privacy, could you please share your customer service case number or the email address you used to contact us via private message? We appreciate your patience and understanding in the meantime.

[Airwallex Help @AirwallexHelp]

Hello, thank you for reaching out and tagging us. We understand that you’re trying to reconcile an unexpected payment. To protect customer privacy, we can’t verify, confirm or deny transaction details unless the request is made by the Airwallex account holder associated with the transaction. We’re therefore unable to confirm the source of this payment or disclose information about any sender or merchant here. The name shown in a bank transaction record may also reflect the payment provider rather than the original sender.

As the receiving account holder, your bank is best placed to initiate a formal IMPS trace using the transaction reference or UTR/RRN, date and amount, and to advise on the appropriate process if the payment was received unexpectedly. If the sender is unknown, your bank can advise on the available options for tracing the payment or handling the funds. Please avoid sharing sensitive transaction details publicly. If you have an Airwallex account, please contact us through an authenticated support channel so the relevant team can review what can be shared. We appreciate your understanding.

[Airwallex Help @AirwallexHelp]

Thank you for taking the time to share this, Thomas. We're sorry to hear about the frustration this has caused.

As a regulated financial institution, we are required to follow certain internal processes when reviewing accounts or transactions, and we're unable to disclose case-specific details in a public forum.

Please send us a DM with your registered email or ticket number so we can look into this. Once we have this information, we’ll forward your concern internally.

We appreciate you bringing this to our attention.

[Airwallex Help @AirwallexHelp]

@Zouubar @airwallex Thank you for reaching out, Zou, and we understand how frustrating this has been.

We've already forwarded your concern internally to the relevant team so they can take a closer look at your case. Thank you for your patience while we work to get this resolved.

[Airwallex Help @AirwallexHelp]

Thank you for flagging this, and we are sorry for the frustration this situation has caused. What you describe is not the experience we want for any of our customers.

We would like to get this moving properly. Please send us a DM with your registered email address, and your ticket number to help us locate your case.

We appreciate your patience.

[Airwallex Help @AirwallexHelp]

We hear you, and we are sorry for the disruption this has caused. We understand how frustrating it is to be left without a clear answer.

As a regulated financial institution, Airwallex is unable to comment publicly on specific customers or accounts, but we do want to get this looked at properly. Please send us a DM with your registered email address and any open ticket numbers, and we will make sure it reaches the right team for review.

Thank you for your patience in the meantime.

[Airwallex Help @AirwallexHelp]

Thank you for reaching out, Mehtab. We are sorry for the disruption this situation has caused you. We completely understand the urgency here.

As a regulated financial institution, Airwallex is unable to comment publicly on specific customers or transactions, but we do want to get this looked at properly. Please send us a DM with your registered email address and any open ticket numbers. As soon as we receive those details, we'll make sure it reaches the right team for review.

Thank you for your patience in the meantime.

[Airwallex Help @AirwallexHelp]

Thank you for bringing this to our attention, Hamid. We're sorry to hear about the difficulties you’ve encountered with your account.

As a regulated financial institution, Airwallex is unable to comment publicly on specific customers or transactions. However, we are committed to resolving this for you as a priority.

Please send us a direct message with your registered email address or support ticket number. We will ensure this is forwarded to the appropriate team for an immediate review.

A member of our team will then reach out to you directly. We really appreciate your patience while we look into this for you.

[Airwallex Help @AirwallexHelp]

Hello, thank you for bringing this to our attention. We're sorry to hear about the difficulties you’ve encountered with your account.

As a regulated financial institution, Airwallex is unable to comment publicly on specific customers or transactions. However, we are committed to resolving this for you as a priority.

Please send us a direct message with your registered email address or support ticket number. We will ensure this is forwarded to the appropriate team for an immediate review.

A member of our team will then reach out to you directly. We appreciate your patience while we look into this for you.

[Airwallex Help @AirwallexHelp]

Hi Adan, thank you for reaching out and we’re sorry to hear thiss. We understand how upsetting and frustrating this must be.

For privacy and security purposes, we’re unable to discuss account-specific matters publicly. We’ve seen your private message and will respond to you there. We appreciate your patience.

[Airwallex Help @AirwallexHelp]

Thank you for taking the time to share your experience with us, and we're truly sorry for the frustration this has caused. We completely understand how disheartening it is to receive an application denial, especially after the time and effort you've invested in the process.

As a regulated financial institution, every application is carefully reviewed against our compliance and regulatory requirements, and while we do proactively invite prospective customers to explore Airwallex, each application is ultimately assessed independently against the same criteria. For security and privacy reasons, we're unable to share the specific details behind the decision. We recommend reviewing our Acceptable Use Policy here for more context on our standard requirements: https://t.co/Gak6kNDT4Q.

We sincerely wish you the best with your business.

[Airwallex Help @AirwallexHelp]

Hi Nathan, thanks for the kind words on our past support, and really sorry the experience this time hasn't matched that.

As a regulated financial institution, we're not able to get into account specifics here, but transfers between accounts within the same organisation can sometimes hit permission or region-specific limits depending on how the accounts are set up.

Could you send us a DM to confirm your registered email and the ticket number for this issue? Once we have those details, we'll flag it internally so someone can take a proper look and get this moving for you.

[Airwallex Help @AirwallexHelp]

Thank you for flagging this and we're sorry for the frustration this has caused, Rico. To look into this, could you send us a DM with your ticket number or the email address linked to your account? Once we have that, we'll forward it to the relevant team internally and follow up with an update as soon as we can.

[Airwallex Help @AirwallexHelp]

Thank you for taking the time to share this, Jackie. We are truly sorry for the frustration you are experiencing. We completely understand how concerning this must be given the amount involved and the impact on your business.

So we can look into this, please send us a DM with your registered email address and your existing ticket number. Once we have these details, we'll ensure your case is flagged internally with the relevant team for review.

Thank you for your patience while we work to have this addressed for you.

[Airwallex Help @AirwallexHelp]

Thank you for flagging this, Katie, and we're genuinely sorry for the disruption this has caused your business. We completely understand how urgent this is. As a regulated financial institution, we're not able to discuss account specifics in a public thread, so we've just sent you a DM.