@MayankP84534690 @amazon@amazonIN@amazonpay@ICICIBank_Care@FASTag_NETC@nitin_gadkari@pmo Same issue. FASTag hotlisted for no reason despite having sufficient balance. Amazon blame ICICI and ICICI blames Amazon.
No resolution since last 15 days and no option to close the FASTag.@AmazonHelp the steps shown in FAQ to close amazon FASTag is not available in app.
@RushilM_ Hi Guys, honest opinion
Never ever buy Amazon ICICI FASTag. These guys are pathetic. My Amazon FASTag suddenly got hotlisted for no reason and it’s been almost 15 days neither Amazon nor ICICI is able to resolve the issue. Both blaming each other.
Buy any bank FASTag not this!
@AmazonHelp I haven’t received any email having resolution or reason for closing the Amazon complaint ticket without solving the issue. I don’t know how system work in Amazon. Without solving the issue my ticket is closed after 10 days.
@AmazonHelp I have provided the details using the link. I received call and the executive said the same only. Choosing a Co-branded FASTag is the biggest mistake.
@AmazonHelp@AmazonHelp Just spoken with your executive. She said they are not receiving any update from Backend. The only solution provided is foreclosure FASTag and get a new one from other bank. But I’ll loose my security amount.
@FASTag_NETC I have made calls more than 20 times and has raised issue since 23 August 2026 to both @ICICIBank_Care and @AmazonHelp . They keep saying that there co-brand partner is not giving response. The recording attached shows the non-responsive behaviour of Amazon .
@AmazonHelp Although I have filled the details, but all I need is a resolution to the complaint raised on 26th August.
Also, @amazonIN needs to look at the chat record I have uploaded to see how poor/ ill trained executive they have in customer care help desk. Leaving chat without replying
@AmazonHelp I already had enough communication with your team. I just want a simple resolution to my ticket raised or simply closure of my FASTag so that I can get a new one from a better provider.
@grok Kindly Note to suggest everyone to avoid Amazon ICICI FASTag as these guys have most pathetic service.
No resolution in 11 days due to which I have to pay double toll tax on daily basis. I’m unable to renew my annual toll pas