ajfroberts

Too tall for shorts at school, never too busy for fun, exercise travelling & enjoying life.Sometimes here or @gravitythinking. Views are both (unless offended)

[ajfroberts @ajfroberts]

@SW_Help Currently stuck outside Twickenham - Why can’t trains move to a station so at least people can get off ?

[Marina Purkiss @MarinaPurkiss]

What TF is he taking about?

Incoherent, bumbling idiot

AKA Farage’s man.

[ajfroberts @ajfroberts]

@LondonMarathon why is the app sever not working ?

[ajfroberts @ajfroberts]

@British_Airways It really isn’t fair when we were stranded and had to pay out of our own money and it shouldn’t take this long ????

[ajfroberts @ajfroberts]

@British_Airways please can you share how long flight expenses take to administer and pay back? My claim was submitted 3rd Sept and according to the site still in progress and it is approx £1k - surely 3 months is too long ??

[ajfroberts @ajfroberts]

@British_Airways I have checked status and it says in progress but it has done for 2.5 months now - it is 3 months next week which is too long for £1k ?????

[ajfroberts @ajfroberts]

@British_Airways how long does it take to process expenses claims for the recent ish NATS issue - it has been 2 months now ?

[ajfroberts @ajfroberts]

@British_Airways Ok but what are ‘reasonable’ for hotel at last minute and also is there a daily limit / recommendation ?

[ajfroberts @ajfroberts]

@British_Airways the silence is deafening - all you have to do is COMMUNICATE it stops people phoning / trying / messaging etc #britishairways

[ajfroberts @ajfroberts]

@British_Airways Ok. Yet why don’t you give any guidance about how much and what you cover and what you don’t cover - we are left in a very very busy city at 19.08 with no hotel

[ajfroberts @ajfroberts]

@British_Airways Ok the flight is now cancelled but your call centre now won’t give any guidance on expenses as we are stuck here for 3 extra days ?

[ajfroberts @ajfroberts]

@British_Airways no phone operation when I try to call ?

[ajfroberts @ajfroberts]

@British_Airways why no communication at all re flights today when I am told there is a 10 hour delay ? Travelling on BA445 from Valencia to LHR at 20.25 on 28/8/23

[ajfroberts @ajfroberts]

@DanNeidle Filling a unleaded hire car with diesel in France I had a bad feeling whilst queuing to pay and realised as I was walking back to the car - little time before flight so left the car at the petrol station and ordered a cab then gave key the desk and jumped on a plane (carelessly)

[ajfroberts @ajfroberts]

@MoneySupermkt all links from your site are down with an HTTP ERROR 500

[ajfroberts @ajfroberts]

@SarahJGrace1 @Telegraph How bizarre 😆

[ajfroberts @ajfroberts]

@EE how do I progress a proper complaint ? I tried yesterday and was offered some £ compensation which I agree but this shouldn’t preclude me from pointing out a process issue on your side ?

[ajfroberts @ajfroberts]

@santanderukhelp I have now been on hold for 2 hours and 6 mins for your mortgage team after 2 hours holding yesterday and 3 hours on Friday - what do I do ?

[ajfroberts @ajfroberts]

@British_Airways

[ajfroberts @ajfroberts]

What is the anticipated timeline though? Surely 11 weeks is too long ?

[British Airways @British_Airways]

@ajfroberts Hi, if you have submitted a case and received an eight-digit case reference number, our Customer Relations team will get back to you as soon as they can. We can't provide a timescale, but this link may help: https://t.co/lev1Gysyyk Kaycher