@kazz1n@KatieWellsGree2@edfenergy Annoying when she could literally hear my daughter on speaker and I had all of the account details. We’ve only had it a couple of weeks. If he’s on hold as long as us we’ll already have been cut off
@kazz1n@KatieWellsGree2@edfenergy I was just on hold for half an hour to be told they could speak to me as the account is in my partners name. I asked what to do to top up as I’m home with a 2 year old and he’s at work and she wouldn’t even tell me that without speaking to him first
@missjoryder@edfenergy I even explained that I’m at home with our 2 year old and 40p electricity and she refused to even tell me how to top up and said they had to ring. By the time he gets through if it takes as long we’ll already have been cut off
@missjoryder@edfenergy I’ve just waited on the phone for half an hour to get through to someone who refused to speak to me because my partners name is in the account even though I have all the details. We’ve only been with them for a couple of weeks
@kellaja@Jaybee_28@Shellie88109138@edfenergy We’re still no nearer and definitely being cut off shortly. When we got through it only gave us the option for gas when it’s electricity we need 😩
@jayjujay@edfenergy Thanks, I’m glad you’re sorted! We only had it fitted recently and haven’t managed to top up yet. Could you do gas and electricity? We desperately need electricity but it’s only saying gas x
@kellaja@edfenergy Was that for gas and electricity? We need to top up electricity desperately but it’s only saying gas? Does it all go together? We haven’t had it long so haven’t been able to top up yet. Bad timing 🥴