Alex Black

[Alex Black @alexblackca]

To my dismay I just discovered this myself! @stripe
1. 2.9% + $0.30 for the transaction
2. 2% foreign currency conversion fee (95% of our transactions are not in our currency CAD)
3. O.8% foreign card fee (again 95% foreign)
4. 0.7% for subscriptions (Stripe Billing)

So that's 6.4% + 0.30

[Matt Welter @_mattwelter]

stripe is actually 7% after all their hidden fees

their 2.9% + $0.30 fee has never been the case for over a year now

literally ask anyone using stripe

[Alex Black @alexblackca]

@levelsio Wouldn't any other channel other than sales people make more sense?

Seo, Google ads, Facebook ads, App marketplaces, reddit ads, mobile app stores, etc

[Alex Black @alexblackca]

Super frustrating, according to @intercom https://t.co/ZzgfOEVW5Z "If your Fin Guidance doesn't specifically instruct it to avoid repetition or recognize loops, it'll keep providing the same answers."

[Alex Black @alexblackca]

@OnTheSnow Are your snow reports inaccurate? You're showing 0cm snow for Whistler, but they report 14cm in the last 48hrs

[Alex Black @alexblackca]

@elfster custom wishes seem broken, after adding a custom wish with a valid link, it always says `This link is not valid` when I click on them

[Alex Black @alexblackca]

@ServiceCanada_E That seems very misleading! Why say the office is closed when its clearly open?

[Alex Black @alexblackca]

@ServiceCanada_E I called 1‑800‑567‑6868 just now, and it says you're closed...?

But your recording says you are open 8:30-5pm in newfoundland, where its currently 12:47pm?

[Alex Black @alexblackca]

@boltdotnew @v0 5/ But @Replit didn't add scripts to package.json, instead it wrote something to parse and update package.json. I asked it to convert all files to TS, but it only converted some, and didn't add a build command. Its just a mess.

[Alex Black @alexblackca]

1/ I'm trying out some of these AI tools to build a simple CLI tool to call a 3rd party API and check status in a postgres db, and its been an exercise in frustration so far.

[Alex Black @alexblackca]

@boltdotnew @v0 4/ I had high hopes for replit. It got something going in JS, but it kept connecting to a Neon db I didn't need, so after some back and forth and a few attempts it figured out how to connect to my database.

I asked it to add scripts to package.json for basic stuff like running.

[Alex Black @alexblackca]

We also have open tickets with Intercom to fix basic stuff like Fin repeatedly telling users the same thing over and over, and Fin closing conversations part way through because it suddenly decides they are spam, and Fin failing to escalate to a human when asked

[Alex Black @alexblackca]

I feel like @eoghan might just be saying this... Our resolution rate with Intercom is 50.7%, according to Intercom reports (way below 65%) and many of those "resolved" tickets we've had to intervene on and rescue, and Intercom still is happy to charge us for those :(

[Emad @EMostaque]

If @intercom’s agents don’t give you a 65% success rate on resolving queries they’ll pay you $1 million 👀

[Alex Black @alexblackca]

@EquipFoods Your tracking links in the emails are broken, and your support teams say that you do not care to fix them. Seems like terrible support. Also they're unwilling to cancel an order I placed 3 hours ago.

[Alex Black @alexblackca]

@EricJorgenson That's rather insightful and depressing