A lengthy exchange with @easyJet customer services via Twitter DM reveals a completely chaotic system, but clearly designed to block making refunds even when eligible, and previously offered. The ultimate "computer says 'no'". A shocking. contemptible way to treat customers.
@easyJet promised they would refund £5600 to my 80 year old mother but refund has not materialised. Now their customer service team refusing to help. Mother distraught. Quite shocking service, and seems no way to escalate the matter. Disgusting way to treat vulnerable customers.
@SW_Help I have attempted to take 2 trains on SWR today, and both have been cancelled. The 05.32 from Witley to London and the 20.45 back again. Can I have my money back please?
@richrrd My day also blighted by train bullshit. A shambolic rail network staffed by people who have nothing but contempt for their customers that are ripping off.
Miss my train by a few mins and @Virgin_TrainsEC charge me an extra £57 to catch the next one. That's an extra 75p per minute for the pleasure of breathing in the disgusting smell from the loo which fills the carriage. Not surprising everyone detests this company.