alex laurie

Solution Architecture @ForgeRock and when not doing that enjoys sailing, cycling, skiing, France, Brighton & stuff. Opinions are my own

[alex laurie @alexl]

Even better … the emergency contact number for BA holidays changes … but they don’t tell you what the new number is !

[alex laurie @alexl]

@British_Airways & @Avis showing up as a #totaldisaster when you need help you can’t talk to anyone! #poorcustomerservice

[alex laurie @alexl]

@genmon And … here she is

[alex laurie @alexl]

@Tanisha_willam3 @RevolutApp Bot /spam account

[alex laurie @alexl]

Tell me @RevolutApp if someone’s account is hacked and they can not get into their app… how do they communicate with you ? #totalfail

[alex laurie @alexl]

@RevolutApp And 🤣 to the bots responding to this !

Anyone real out there experiencing similar issues please do not reach out to some random on IG / X or your SM network of choice

I raise this here to hopefully get the attention of the actual service provider

[alex laurie @alexl]

The only way to communicate with @RevolutApp is in the app … so if someone’s identity is stolen they can not contact @RevolutApp as far as I am concerned this is a total #identityfail

[alex laurie @alexl]

I believe @rickastley won Glastonbury yesterday… #glastonbury2023 #toogood

[alex laurie @alexl]

@leobarnes Lol you are too keen!

[alex laurie @alexl]

This is a new experience… conductor on a train comes on to the PA to tell us not to be alarmed that the train arrived early … #britishrail

[alex laurie @alexl]

@Avis please explain to me why I can’t speak to a human on a Saturday? After you change my reservation without telling me?

[alex laurie @alexl]

@experianhelp_us is there a 24/7 direct number to call if someone’s Experian US account has been hacked ?

[ForgeRock (Now Ping Identity) @ForgeRock]

Now that we’ve covered the #digitaltransformation basics, @alexl joins #ForgeTalks for Part 2 on what it means for identity and the #cloud ☁️ https://t.co/nsjNPMhXfD

[alex laurie @alexl]

@Experian_UK @Experian The US support team is not available till 2pm GMT apparently?
Also am still upset that the call centre agent just hung up on us rather than saying sorry !!

[alex laurie @alexl]

@Experian_UK @Experian USA but you are a global company and ID fraud / hacking knows no boarders

[alex laurie @alexl]

@Experian_UK @Experian My partner’s https://t.co/hdUCNdC1YE account has been hacked

[Fran Rosch @RoschFr]

Incredible team effort made possible by the endorsement of our amazing customers. Proud to announce @ForgeRock has been named a Leader in the 2020 @Gartner_inc Magic Quadrant for Access Management! https://t.co/esGHDYyt4U

[alex laurie @alexl]

I’m looking forward to exploring Canada’s digital future at @IdentityNORTH this week. Join me as I take the virtual stage alongside other Canadian & global industry experts! https://t.co/XugZUr1YiB #IdentityNORTH
https://t.co/Yzg8UQteHy

[ForgeRock (Now Ping Identity) @ForgeRock]

We're proud to be recognized as a Leader in The @Forrester Wave™: Customer Identity And Access Management. Check out the report here 👇 https://t.co/NqBhEzsGMY