alice

[alice @aliceosullivn]

@GetYourGuide I have just sent the DM

[alice @aliceosullivn]

.@GetYourGuide if we do not receive a refund. Our last time in Lima has been ruined by you and your service providers. 4/4

[alice @aliceosullivn]

.@GetYourGuide in our messages to the chef/guide, we said we “should” make the updated time (initially 4PM, then 8PM, then back to 4PM). We did not confirm we would. We need a refund as this was shocking customer service and will never be booking with Get Your Guide again if 3/?

[alice @aliceosullivn]

.@GetYourGuide (we were 2 min away) when he messaged to say he was leaving. The chef now has our money. You have our commission and we are without a class. We raised this with your customer support who were less than helpful and have said we are not entitled to a refund. 2/?

[alice @aliceosullivn]

.@GetYourGuide we booked a cooking class in Lima, where the start time was shifted multiple times. We informed the guide that we were in traffic but were on our way. At no point did the guide flag that us running slightly late was a problem until it hit 15 mins (we were 2 min 1/?

[alice @aliceosullivn]

@Ticketline we haven’t received our e-tickets yet for Green Man. Do you know when these will be sent? Thanks!

[alice @aliceosullivn]

@virginmedia our internet is down yet again after your engineers came out on Thursday and told us everything was fixed. The WiFi has never worked properly and it’s impossible to speak to any member of your team. Please help!

[alice @aliceosullivn]

@abdiomar69 @ITAAirways @ITAAirways this is why you shouldn't book with ITA airways. They don't care about their customers. They just want to make money. Do not book with ITA airways ever again! #BadService #CustomerCareFail #NeverAgain #PoorService #CustomerExperience #TravelWarning #TravelNightmare

[alice @aliceosullivn]

@m123Z4567890 @ITAAirways @Azzurri No surprise here! ITA owe me money for losing my luggage nearly a year ago. I've emailed them many, many times and they never respond. The company made €70 million in profit last year, yet they can't pay what they owe to their customers. #ITAairways #conartists

[alice @aliceosullivn]

.@ITAAirways You made a profit of €70m last year (https://t.co/abMzy7awQT) yet you can't even transfer any compensation for losing my luggage 10 months ago. Poor customer service and poor management. Do not book with ITA ever! #lostluggae #avoid #ITAairways

[alice @aliceosullivn]

@lorismellyz @ITAAirways No surprise here. ITA lost my luggage last year and I am still waiting on compensation 10 months later!

[alice @aliceosullivn]

@ITAAirways It’s outrageous that the only response I get from your team is via Twitter. I’ve still to had any response from your team and have sent multiple emails. I’ve DM’d my ref number

[alice @aliceosullivn]

.@ITAAirways lost my luggage in Aug '23 and I've still no received NO compensation. I've had to constantly chase ITA with no resolution. Do not book with them—they don't care about their customers!! #ITA #CustomerService #LostLuggage #Travel #Flights

[alice @aliceosullivn]

@ITAAirways Once again, I am having to resort to Twitter to get a response from ITA! Their customer service NEVER respond to emails and I am still out of pocket from when they lost my luggage and I was stranded in Rome with nothing but the clothes on my back!!!

[alice @aliceosullivn]

@ITAAirways ITA lost my luggage 9 months ago, still no compensation. Left stranded in Rome airport with no support. Appalling service, don't book with ITA, they don't care about customers!!

[alice @aliceosullivn]

@ITAAirways Hi, I lost my luggage and have made a complaint (case 00670573) but have yet to receive any response from your team. It has been 15 days since I first made contact. Appalling customer service.

[alice @aliceosullivn]

@HMRCcustomers @HMRCcustomers hi Tom, I need to speak with someone about my income tax. Thanks.

[alice @aliceosullivn]

@HMRCcustomers do you have an email address? I cannot find one and whenever I call you put the phone down on me

[alice @aliceosullivn]

@HMRCcustomers please can someone help me

[alice @aliceosullivn]

@HMRCcustomers there doesn't appear to be an email address on your website.