Alistair Dorman-Smith

Geordie. Works in Digital. Plays the french horn. Drinks tea.

[Alistair Dorman-Smith @alistairds]

@adamsilverhq This is the exact issue my team have been looking at and it’s really difficult. The most recent trend is to have a hamburger overflow but there’s no “standard” way to handle this scenario from what we’ve seen

[Alistair Dorman-Smith @alistairds]

@Channel4 your app on AppleTV is broken. Selecting anything to play doesn’t work. Tried rebooting. Also on Sony TV your app crashes each time it tries to load the ad breaks. Trying to watch anything is painful

[Alistair Dorman-Smith @alistairds]

@annalapwood @anthonyinglis @RoyalAlbertHall Amazing! Sounds fantastic!

[Alistair Dorman-Smith @alistairds]

@HiveHelper No. That’s the issue. It always goes back to manual mode. Is it possible to have your go back to schedule mode when switched on again?

[Alistair Dorman-Smith @alistairds]

@HiveHelper Hive lightbulbs - when switched on at the wall they appear to go into manual mode instead of schedule mode. Is there anyway to change this?

[Alistair Dorman-Smith @alistairds]

@HiveHelper Yes the scheduling works fine. The issue is when you turn it off at the wall and switch back on - it defaults to manual mode instead of scheduled mode.

[Alistair Dorman-Smith @alistairds]

@sainsburys can you reassure me you are fixing the app and website? It feels so fragile on a regular basis but when customers have 11pm deadlines to check out by, it’s very inconvenient

[Alistair Dorman-Smith @alistairds]

@RoyalMailHelp you’ve sent me 2 updates to my 48 hour tracked parcel. Each time you’ve sent it to the wrong sorting office and now it’s in Bournemouth. I live no where near there. How can this be resolved?

[Alistair Dorman-Smith @alistairds]

@HiveHelper hello I sent in a return for a refund on 20th December. I have proof of postage but I’ve have an email to say it hasn’t been received yet. What’s the next step?

[Alistair Dorman-Smith @alistairds]

@HiveHelper Hi thanks for the reply. I finally got through to your helpline on the 5th attempt. I’ve now got the replacement receiver but thanks for your reply

[Alistair Dorman-Smith @alistairds]

@HiveHelper my local installer tried to install Hive heating but found the second zone receiver is faulty and not working correctly. How can I contact you to get a replacement? I tried to phone but after 30 mins on hold it went dead

[Alistair Dorman-Smith @alistairds]

@ToolstationUK I tried again and it worked second time but thanks for getting back to me

[Alistair Dorman-Smith @alistairds]

@ToolstationUK your website says I will get 10% off my first order in the app. I’ve tried but I get to the payment point without any discount applied. Can you help?

[Alistair Dorman-Smith @alistairds]

@TWimpeySupport I’ve been waiting for 2 weeks for a reply to my email from the regional customer services team in Southern Counties. Messages from your support team marked has high priority have had no effect. Can you help?

[Alistair Dorman-Smith @alistairds]

@ediemmill As soon as you become a parent you realise exactly this. Just because the owner says the dog is friendly it doesn’t really matter if see a large dog running off the lead straight towards your baby or toddler.

[Alistair Dorman-Smith @alistairds]

@PizzaExpress just a heads up that the email address from your Teesside Park restaurant has a typo. It’s Teesside not Teeside

[Alistair Dorman-Smith @alistairds]

@TWimpeySupport Thanks for confirming there aren’t any of these showhomes at the moment. I may check again at a later date

[Alistair Dorman-Smith @alistairds]

@TWimpeySupport can you tell me which sites have a Waysdale show home?

[Alistair Dorman-Smith @alistairds]

@Pampers_UK Thanks for your reply. I understand how the app works fine - although the bonus points system is overly complicated. I’m just providing feedback as a parent. The new thresholds are too high to give me any incentive to use it.

[Alistair Dorman-Smith @alistairds]

@Pampers_UK some feedback on the new Pampers Club app - It’s very disappointing. It’s stacked against parents and having size 7 requiring more points than size 6 is not great. The new thresholds are too high too. Not great for parents.