Alex Kowszun

[Alex Kowszun @alkowszun]

@SW_Help I don't understand why taxis are only being refunded from Woking southbound. The trains are also cancelled between Waterloo and there? Please explain

[Alex Kowszun @alkowszun]

@SW_Help @rhysieboy84 Why?

[Alex Kowszun @alkowszun]

@SW_Help @FredPerrysSon Did you manage to get any of the cancelled trains mate?

[Alex Kowszun @alkowszun]

@SW_Help @FroggyWgb Please can you advise how we can teleport from Waterloo to Woking

[Alex Kowszun @alkowszun]

@SW_Help @Mcgeemandi Do you plan to offer literally any alternative by the end of the day?

[Alex Kowszun @alkowszun]

@SW_Help @Jay882762610125 What a ridiculous response, the train was obviously completely rammed with no chance of other people getting on. "Why didn't you get on that one" is not customer service

[Alex Kowszun @alkowszun]

@SW_Help @TreborTomlin Will you provide beds at Waterloo?

[Alex Kowszun @alkowszun]

@SW_Help Let me guess, still no taxis

[Alex Kowszun @alkowszun]

@SW_Help how many hours do the trains need to be cancelled for before taxis are expensed?

[Alex Kowszun @alkowszun]

@SW_Help Is this still in place? I am at Waterloo and want to get to Guildford. Can I get a train to Woking, then taxi the remainder and claim it back?

[Alex Kowszun @alkowszun]

@SW_Help Waterloo

[Alex Kowszun @alkowszun]

@SW_Help what's the latest for Guildford? Can I claim a taxi?

[Alex Kowszun @alkowszun]

Trains delayed all evening at Waterloo, so @SW_Help's solution is to stop replying to all questions and simply ignore the problem.

Where is the accountability?

[Alex Kowszun @alkowszun]

@SW_Help How are we supposed to get to Woking from Waterloo?

[Alex Kowszun @alkowszun]

@SW_Help What is your recommendation for people at Waterloo to do? Those who have been waiting for hours because "the next train is leaving"

[Alex Kowszun @alkowszun]

@Cornish_Cat @SW_Help The silent treatment can only work for so long. Please can we have a reason why taxi alternatives are not reasonable?

[Alex Kowszun @alkowszun]

@SW_Help can I get a taxi from Waterloo to Guildford and claim it back?

[Alex Kowszun @alkowszun]

@SW_Help Why is taxi not available?

[Alex Kowszun @alkowszun]

@SW_Help When the 9pm still hasn't left yet.... Doesn't seem likely

[Alex Kowszun @alkowszun]

@LNER The 15.01 train direct from York to Kings Cross is showing as running. Does this not go through the affected area so will run as normal?