Allan Kwan

Product Designer @ServiceNow. Techie always, photographer sometimes.

[Allan Kwan @allandkwan]

@avec Lowkey at first thought the blue aliens said they had “gifs” not “gifts.”

[Allan Kwan @allandkwan]

I'm on the waitlist for @perplexity_ai's new agentic browser, Comet: https://t.co/hKYoHVr16N

[Allan Kwan @allandkwan]

I just joined the waitlist for @fabricinternet — the self-organising home for your digital world. Join me at https://t.co/BiYub6ETpN

[Allan Kwan @allandkwan]

“As a user, I want to optimize my browsing experience without having to customize my toolbar.” — @PavelASamsonov https://t.co/CKSXFM3x4Z

[Jared Spool @jmspool]

The opposite of user research is guessing.

Ironically, many organizations base their most important decisions (what to build, how it should work) on almost no user research (who are the users, what would improve their life?). Complete guesses.

Don’t guess.
Do the research.

[I Am Devloper @iamdevloper]

no one warns you that having a job means needing 2-3 "fun facts" about you prepared at all times

[Jared Spool @jmspool]

"No amount of iteration can fix a product that shouldn't have been built in the first place.

And the only way to know you're on the right track is by having a thorough understanding of your users' needs, and how you'll create value for them."

— @eddzio

https://t.co/70bigTIo1n

[Allan Kwan @allandkwan]

“As a designer, it is my job to identify and understand all kinds of problems, not just ‘design’ problems, and think of ways to solve them in a manner which is meaningful to the user and the business, regardless of the solution having a…” — Shambhavi Ojha https://t.co/UTdCLiMmCV

[Allan Kwan @allandkwan]

#maxboost

[Nick Finck @nickf]

Myth of hiring Sr designers: “we want them to hit the ground running”

No one hits the ground running. Ramp up duration can take up to a year depending on the complexity of the product space is. What defines short ramp up is a growth mindset, not level or years of experience.

[Allan Kwan @allandkwan]

I got 7580 points in a fun game where you need to find design mistakes https://t.co/SUu7r4Tgse

[Jared Spool @jmspool]

PSA: Unfortunately, the acronym MVPs now stands for “Ship Crap Quickly.”

If your team isn’t establishing (based on extensive user research) what the acceptable criteria are for “minimal” and “viable”, you’re likely not shipping a “product” that will ever make customers happy.

[Allan Kwan @allandkwan]

“While amateur designers focus on being right, professional designers focus on getting the best outcome — no matter where the ideas come from.” — @fabriciot https://t.co/t6ch08n9FU

[Allan Kwan @allandkwan]

“‘Science converts information into knowledge. Engineering converts knowledge into utility. Design converts utility into cultural behavior in context. Art takes that cultural behavior and questions our perception of the world.’” — @kaeuph https://t.co/n3pbFJvTT1

[Allan Kwan @allandkwan]

A story must have an account of how something should be, an explanation of how it got thrown off balance, and some proposed solution as to what will put things right again.

[Allan Kwan @allandkwan]

“The product of our work as designers is not the mockup we hand off at the end of our workday; it’s every decision we made with the team and how we influenced the organization at large.” — @fabriciot https://t.co/hjxiHnncec

[Allan Kwan @allandkwan]

“Design is optimistic. It brings new things into the world. Designers take on problems, model them, frame them, and create responses through the distribution of material, real or virtual, in space.” — Ann M Pendleton-Jullian, John Seely Brown, Design Unbound

[Allan Kwan @allandkwan]

"Information architecture is the way that we arrange the parts of something to make it understandable." — @Abby_the_IA, How to Make Sense of Any Mess

[Allan Kwan @allandkwan]

If a prototype is finished but isn't shared with the team — does it really exist? https://t.co/2qypJY9gLQ via @uxdesigncc

[Luke Wroblewski @LukeW]

“Oh, god, I hate these, go away. NOO! Go. Away. If I wanted chat I would ask for it.”
https://t.co/zF9YBv1bBA