Alok Jha

[Alok Jha @aloksjha]

@Cleartrip if airline cancel flight and we are not able to travel, what is the option available and why we are being charged cancellation fees and do let know the escalation path, reaching out here as your customer support are not able to help

[Alok Jha @aloksjha]

@Cleartrip kindly send the link where it is mentioned if Airlines cancel flight still we will charge you cancellation fees and mention it clearly during booking that apart from Airlines cancellation charges there are cleartrip cancellation charges

[Alok Jha @aloksjha]

@Cleartrip @cleartrip, I never requested cancellation, flight was cancelled by Airlines and all money except convenience charge should be refunded Cleartrip cancellation charges- ₹800.00???
Non refundable feeBooking convenience fee- ₹990.00Free Date Change premium- ₹18.00

[Alok Jha @aloksjha]

@cleartrip if Airline has cancelled the flight why will you charge cancellation fees from consumer? we are not cancelling on our own right, anyways you will keep Rs 1000 convenience charge again no fault of consumer, plus you want to keep addtional cancellation charge why?

[Alok Jha @aloksjha]

@Cleartrip @Cleartrip there is no cancellation request here and you have already charges convenience fee Airline has cancelled flight, kindly respond to the point and do not provide standard response, there is no cancellation request, airline cancelled flight, hope it is understood

[Alok Jha @aloksjha]

@Cleartrip @cleartrip Im not seeking any cancellation, airline has cancelled flight and @cleartrip is charging cancellation charges for the same, you are already keeping convenience charge why you want to charge cancellation for flight cancelled by Airline?

[Alok Jha @aloksjha]

@Cleartrip @cleartrip there is no cancellation charge by Airline, Airline has cancelled flight and @cleartrip is charging cancellation fees, Airline has refunded full amount without any deduction, but cleartrip is deducting cancellation charges

[Alok Jha @aloksjha]

@Cleartrip @cleartrip convenience fee is understood, why cancellation fee is charged?

[Alok Jha @aloksjha]

@Cleartrip @Cleartrip so even if there is calamity and airline has cancelled, you will charge additional cancellation charge for no fault of consumer, that means we should avoid travel agencies like @Cleartrip ?

[Alok Jha @aloksjha]

@MoCA_GoI Thanks a lot for quick and prompt support

[Alok Jha @aloksjha]

@flyspicejet your systems are still down and my money is still stuck as you informed flights have been cancelled but did not initiate refund

[Alok Jha @aloksjha]

@Cleartrip you asked to send individual DM message with details and it has been 24 hrs and no response at all on that message .

[Alok Jha @aloksjha]

@Cleartrip @Cleartrip I have shared details, kindly support as spicejet website, app, phone numbers nothing is reachable

[Alok Jha @aloksjha]

@Cleartrip when flights are cancelled, full refund is the rule, your representative as well your website still cancels all the money and providing only partial amount, convenience charge is non-refundable so the amount you are charging for convenience atleast do something

[Alok Jha @aloksjha]

@Cleartrip rather than putting everything on airlines and not allowing people to cancel and saying we dont know if airline will allow full refund.

[Alok Jha @aloksjha]

@MoCA_GoI @flyspicejet so many calls and your website/app is down as well, no one answering call, you have cancelled our flight and now no response from your side

[Alok Jha @aloksjha]

@flyspicejet no response on phone, no response on website, no response on app, respond somewhere

[Alok Jha @aloksjha]

@flyspicejet kindly make your systems up, so that we can process refund for cancellations, I know it is being done on purpose

[Alok Jha @aloksjha]

@flyspicejet by when your website will start functioning properly and your app will be up, it is not allowing anything to be done

[Alok Jha @aloksjha]

@flyspicejet your app as well is down and not opening, what is happening?