@SAS @Transportstyrelsen EU 261 compensation due for my flight but still unpaid after 2 months. No response to my follow-up request. Case #07746541. This is illegal under EU passenger rights. Please pay what’s owed OR I’ll file formal complaint with Swedish Transport Agency
This actually happened to Evernote. They took the advice of “keep talking to your customers and ship whatever they want” as the only guiding principle for product development. And what ended up happening was paying users liked it, but the product become unintuitive and feature overload for the new user. To the extent that they had to rebuild a version for the new user.
Users don’t always know if they really want something. It’s your job to take the extra step to think on their behalf: whether they really need this. Or can what they ask be done through something much simpler. Or can you solve multiple problems of different users with one new redesign rather than a bunch of changes. The right principle is: “Keep talking and listening to your users, spend the additional time thinking on their behalf what they actually want, and ship that”.
A reporter once came up to Muhammad Ali after a workout and asked,
“How many push-ups can you do?”
Ali, a three-time heavyweight world champion, responded,
“About eight or nine.”
The reporter looked bewildered.
“What? Just eight or nine?”
Ali's response was epic:
“I only start counting when I can’t do anymore.”
And then he blasted out another eight or nine reps.
***
A similar version of this story has Ali saying:
"I don't count the sit-ups. I only start counting when it starts hurting because they're the only ones that count. That's what makes you a champion."
Whether it's sit-ups or pushups, this reminds me of the 40% rule from David Goggins:
The 40% rule, is a term used to explain that when your mind and body are starting to tire and you feel like giving up, you’re only at 40% of what you are truly capable of achieving.
***
Challenge:
Try living by the 40 percent rule in your own life, whether it's during:
• exercise
• in relationships
• or in business
Challenge yourself to dig deeper, and to ignore the mental limits you place on yourself.
***
Takeaway:
Pain is not something you want to avoid all the time, because when we continuously subject ourselves to it, we only grow stronger.
Your toughness is made up of equal parts persistence and experience.
You don't so much outrun your opponents as outlast and outsmart them, and the toughest opponent of all is the one inside your head.
***
That's a wrap, I hope you enjoyed this post. If you did:
1. Follow me @arjunmahadevan for more
2. Re-post this, if you can, to share this story of Ali and the 40% rule with a friend
@thejustinwelsh I think people fail to truly understand the power of leverage @thejustinwelsh
When you employ only your own labor, that is very taxing and expensive.
When you use the lever of media and code?
That’s honestly just self care & more sensible.
Some perspective: The total market cap of the 3 collapsed banks $SI $SIVB and $SBNY was $21bn at the end of last year.
That’s the equivalent of a 0.85% move in $AAPL. Apple was up 1.33% today.
Flies, and elephants.
If you last checked in on AI image makers a month ago & thought “that is a fun toy, but is far from useful…” Well, in just the last week or so two of the major AI systems updated.
You can now generate a solid image in one try. For example, “otter on a plane using wifi” 1st try:
@bradsilverberg The funniest part was my first time having a meeting there I pointed out to my host (a VP) that none of the doors have keyholes so what happens if that system goes down. He laughed it off saying “oh I’m sure we pay someone to think of that” … apparently not
What does a mask do? Blocks respiratory droplets coming from your mouth and throat.
Two simple demos:
First, I sneezed, sang, talked & coughed toward an agar culture plate with or without a mask. Bacteria colonies show where droplets landed. A mask blocks virtually all of them.
Half the plastics ever produced have been made in the last 15 years, and the substance is taking over Earth. Exhibit A: Researchers just discovered microplastic in the remote Arctic: https://t.co/XNcuof5giW
That's bad, but it's just the tip of the iceberg.
Wondering why @NicoleSykes_ of @CBItweets continually goes on TV news to say business wants a customs union or “deep relationship” with EU while literally ignoring the *preferred* option of business which is *the deal we have* as full members. Why ignore the elephant in the room?