Amanda Ono

All Things Customer Experience & Talent! I love helping people be great. At work, in life, around the globe, people have amazing potential.

[Amanda Ono @amandaono]

Amazing talent on stage at GTA Tech Leaders with ⁦@Cmdr_Hadfield⁩ and ⁦@Resolver⁩ representing. Nice to see your remote support of ⁦@sickkids⁩ ⁦@VancityReynolds⁩ (your msg was read on stage)

[Amanda Ono @amandaono]

@christie_engler @JenniferMcClure @gregsroche @kris_dunn Honored to be on your list @JenniferMcClure ! Look forward to getting back to in-person events.

[Amanda Ono @amandaono]

From Cave Syndrome to Post Traumatic Growth (which is a good thing) some great insights as we emerge.. https://t.co/diE8rbWNgV

[Amanda Ono @amandaono]

@erinbury Maybe the real “assessment” is the conversation you have with the VCs? How open are they to diverse profiles (DiSC or not)? What are they hoping to uncover with a self-assessment that will inevitably include unconscious bias & social desirability effects?

[Amanda Ono @amandaono]

@Crackelgirl It is a little confusing. This is what a friend referenced for me

[Adam Grant @AdamMGrant]

A persistent enemy of excellence is fragmented attention.

On average, we check email 74x/day and switch tasks every 10min.

Computers are made for parallel processing. Humans are better at serial processing.

2021 resolution: focus on one task at a time.

https://t.co/k0eNj3PV4J

[Amanda Ono @amandaono]

@mailgarima @EastSideStaff @lruettimann @highonhr @k8bisch @sbrownehr @TimSackett @monicarecruits @ImSoSarah @Adam_Karpiak @MattProvostHR @tmrasberry @shaliniharnot 4) we do a retrospective on hiring processes that take longer than our internal KR so we can improve, 5) we rely heavily on our recruiting analytics to guide improvements, 6) when new team members start, we survey them to ask how we would improve...and then we go back to 1).

[Amanda Ono @amandaono]

@mailgarima @EastSideStaff @lruettimann @highonhr @k8bisch @sbrownehr @TimSackett @monicarecruits @ImSoSarah @Adam_Karpiak @MattProvostHR @tmrasberry @shaliniharnot 2) proactive communication: we create a Slack channel with relevant decision makers so we’re providing feedback to iterate, 3) candidate questions: at least 40% of the conversation is geared towards what the candidate wants to know about us (so we can improve)...

[Amanda Ono @amandaono]

@mailgarima @EastSideStaff @lruettimann @highonhr @k8bisch @sbrownehr @TimSackett @monicarecruits @ImSoSarah @Adam_Karpiak @MattProvostHR @tmrasberry @shaliniharnot From our perspective, we leverage five pillars 1) highly collaborative relationship with our hiring managers; we do a detailed “need analysis” before every recruit (even if we’ve done the role multiple times, the dynamic of the current team is a driver)...

[Amanda Ono @amandaono]

I'll go on the record that good things have come out of 2020 https://t.co/JRblE0Yhkv via @LinkedIn

[Amanda Ono @amandaono]

#leadership

[Kamala Harris @KamalaHarris]

While I may be the first woman in this office, I will not be the last—because every little girl watching tonight sees that this is a country of possibilities.

[Amanda Ono @amandaono]

@sheeo_world @ilanabenari @21Toys @ilanabenari is an inspiration! Thanks for sharing.

[Amanda Ono @amandaono]

Over the past year we've re-envisioned our Services & Support teams as a unified Customer Experience Team. Thinking through the best ways to solve customer problems with empathy AND at scale has a lot of moving parts but I’m proud that we’ve exceeded our goals and are hiring!

[Amanda Ono @amandaono]

@Tiffani_Bova Agreed! Empathy and bringing the “empty chair” of the customer POV to each to internal initiative is a key way to keep customer-centricity threaded into your culture.

[Amanda Ono @amandaono]

Resolver is looking for Sales Development Representative. And yes, we're a great place to work!
https://t.co/yLEIsYaKDR #job

[Amanda Ono @amandaono]

@Abhishek_1507 Thanks @abhishek_1507. We’re looking to bring the role in-house, but if we need consulting, we’ll keep your team in mind!

[Amanda Ono @amandaono]

Resolver is looking for SEO Specialist. And yes, we're a great place to work!
https://t.co/tU9VoARu21 #job

[Amanda Ono @amandaono]

Resolver is looking for Technical Recruitment Specialist (3-Month Contract). And yes, we're a great place to work!
https://t.co/lhlVGjeMQV #job

[Amanda Ono @amandaono]

Resolver is looking for Implementation Consultant. And yes, we're a great place to work!
https://t.co/Nh82AeNk6d #job

[Amanda Ono @amandaono]

Resolver is looking for Sales Engineer. And yes, we're a great place to work!
https://t.co/Emw5ZShWh9 #job

[Amanda Ono @amandaono]

Resolver is looking for Build & Tooling Engineer (Node.js/AWS/Docker). And yes, we're a great place to work!
https://t.co/fD3wgBmc1f #job