.over a year after cancelled @lufthansa flights & being stranded with the 3 kids alone, I’ve still not had a refund for all the extra travel costs incurred!! I’ve filled out your compensation form & emailed a million times but you’re ignoring me 😡 #CustomerServiceFail
Do @lufthansa and @londonheathrow have any idea just how challenging travelling with young children is? Worst travel experience & the most disrespectful staff I’ve come across @londonheathrow Made me feel ashamed that this will be the lasting memory of U.K. 4 so many
Travelled alone with my kids, aged 5,4 & 1 to catch my @lufthansa flight LHR-FRA-DRS. Flights cancelled last minute. stranded in London, then Frankfurt.4am wake up. 36 hrs to get home. You try that next time @Lufthansa_DE & see how you get on.
Too many broken promises from @lufthansa. Staff at @londonheathrow were completely hostile & lacking compassion. 3 little exhausted kids, queues for hours, screaming, crying. Where is your help 4 people with young children??