Amit Kumar

Here to tell you some good things..

[Amit Kumar @amitkr9971]

@Acer_India @_soorajb @Acer @flipkartsupport @Acer_India Day 98 of not getting the issue resolved. We have supported with all the means but everything is vain at present. Beware @Acer_India as we will put a police complaint for the fraud tomorrow at the earliest.

[Amit Kumar @amitkr9971]

@Acer_India @Acer_India what is the duration of this sometime ?
@_soorajb you guys are here only for marketing or you really take your customers seriously ?
Seeing all this in front of you and can’t even highlight to the concerned people. At least be of some help.

[Amit Kumar @amitkr9971]

@Acer_India @acer_india Where have you kept it on priority 😂 that it is taking so long. Worst part is all of your employees say that you have kept it on priority and it still takes 69 days for a customer issue to even get addressed. Fire this team guys… they aren’t working right! #AI

[Amit Kumar @amitkr9971]

@Acer_India @_soorajb @jagograhakjago @Acer_India Day 69 of not getting the issue resolved and waiting…Lost all hope and patience
#patheticacer #fraudcompanyacer #CustomerService #tech #ai #machinenotlearning

[Amit Kumar @amitkr9971]

@Acer_India @_soorajb @Acer_India @_soorajb why you guys can’t be clear while communicating ?
What is stopping you to do justice to your customers ?
Attached screenshot of your customer support team…. Which fon’t even know what the resolution you guys are cooking in your labs.
@jagograhakjago

[Amit Kumar @amitkr9971]

@Acer_India @Acer_India what is the duration of this sometime ?
@_soorajb you guys are here only for marketing or you really take your customers seriously ?
Seeing all this in front of you and can’t even highlight to the concerned people. At least be of some help.

[Amit Kumar @amitkr9971]

@Acer_India @acer_india
You guys changed the brand new laptop’s SSD twice and now asking to submit it for testing.
Why this action hasn’t been taken till now ?
Don’t you guys follow any TAT for you issue resolution ?
#fraud #acer #CustomerService

[Amit Kumar @amitkr9971]

@Acer_India @Acer_India what are you doing exactly ?
It’s been three months since we have been struggling with you guys on this issue. Do you guys really think a student or a regular service person has this much of time to wait this much ?
#poorvustomerservice

[Amit Kumar @amitkr9971]

@Acer_India Hi @Acer_India
If you wish to actually resolve this issue. Contact asap. Other wise you guys haven’t left any options to us to legally. Thanks for this shitty experience till now.

[Amit Kumar @amitkr9971]

@Acer_India @jagograhakjago @MLJ_GoI @GoI_MeitY Over and above want to highlight their partner in crime @Flipkart who are posting positive reviews for the vendor @Acer_India on their website. The negative reviews are not getting posted and declined. @Uppolice

[Amit Kumar @amitkr9971]

@Acer_India @jagograhakjago @MLJ_GoI @GoI_MeitY checking with the designated authorities, what should be the next steps in this scenario.
The company named @Acer_India is just unable to solve the issue in their brand new product and also not able to replace or issue refund. Please guide here

[Amit Kumar @amitkr9971]

@Acer_India @Acer_India your engineer came and replaced the SSD second time. The issue still persists. I am unable to understand what kind shitty products you are creating at acer and why you are doing #fraud with your customers like this. #acerisworst

[Amit Kumar @amitkr9971]

@Acer_India @Acer_India still doesn’t answer my question. Why the same part is being replaced ?

What are the next steps if the issue stills doesn’t get resolved ?

[Amit Kumar @amitkr9971]

@Acer_India @Acer_India my concern is not just waiting. My concerns are
1. Why am having issues in a newly bought laptop
2. Why acer is unable to detect the exact issue ?
3. Why the same part is being replaced again ?
4. Why you can’t refund my money back if you can’t solve the issue ?

[Amit Kumar @amitkr9971]

@Acer_India Day 10 of not getting the issue resolved. Do the consumers really need to sit for a protest to get their issues resolved ?
@Acer_India @jagograhakjago @GoI_MeitY

[Amit Kumar @amitkr9971]

@Acer_India @Lokadalat @jagograhakjago 👆🏼 please sugget

[Amit Kumar @amitkr9971]

@Acer_India @Acer_India the part that you are talking about was replaced a few days back as well. And the issue didn’t resolve. Now my problem is till when this hit and trial will continue. I bought something new and getting issues with that from the starting month. What the hell shall i do

[Amit Kumar @amitkr9971]

@nks6840 @Acer_India @Flipkart @Acer @consumercourtin @_soorajb @_soorajb @Acer_India No update, no call nothing yet. Is this your so called Customer service, Seriously ?
A student is lagging in her studies because of this and not single word uttering out your mouth. #pathetic #CustomerService #acer
@GoI_MeitY

[Amit Kumar @amitkr9971]

@nks6840 @Acer_India @Flipkart @Acer @consumercourtin Hey @_soorajb can you add this to your marketing campaign so that you can showcase the true image of your products. Would like to know your thoughts though, how you will feel to have such issues after buying a new product.