Amore van Wyk

[Amore van Wyk @amore_vw]

@VoxTelecom The joke is on you @voxtelecom a credit has been loaded by someone who had the patience to hear me. Absolutely shocking - for anyone wondering, #dontdoit I hope you have the day you deserve. Cheers

[Amore van Wyk @amore_vw]

@VoxTelecom Realize the downtime caused was due to a clerical error on your part, and credit/reimburse me for my downtime. Thanks.

[Amore van Wyk @amore_vw]

@VoxTelecom Quiet now realizing it was your mistake - awaiting credit for my downtime.

[wilddreamshospitality @wilddreamshosp1]

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[Amore van Wyk @amore_vw]

@VoxTelecom Shocking.

[Amore van Wyk @amore_vw]

@VoxTelecom Letitia brought the technician into our email thread to explain what a contract charge has to do with a LNB. Juan, technician, can’t advise on billing and a contract charge has nothing to do with a LNB. I am awaiting someone else to contact me. Understand that I am doing my part.

[Amore van Wyk @amore_vw]

@VoxTelecom As advised before, my account is up to date. Awaiting Juan’s call. Letitia is not able to tell me why I have a contract charge.

[Amore van Wyk @amore_vw]

@VoxTelecom @VoxTalk2Us @VoxTelecom what you don’t seem to understand is the confusion dating back to the 16th of March. I’ve been handed off between departments - still sitting offline which I can’t afford to be. Why am I being punished for your mistakes??

[Amore van Wyk @amore_vw]

@VoxTelecom @VoxTalk2Us Liable for a contract charge that isn’t meant to be there - my account is up to date.

[Amore van Wyk @amore_vw]

@VoxTelecom @VoxTalk2Us are you any better? I still don’t have answers, I’ve paid my due and I am doing everything I can while my account is still suspended. Come on man ffs 😤 this is so frustrating!

[Amore van Wyk @amore_vw]

@VoxTelecom Let’s hope whoever calls is caught up to date with what’s going on.

[Amore van Wyk @amore_vw]

@VoxTelecom Well the account has been loaded with an additional fee that no one can give me answers on, so it will not be paid until I have answers. This is not my mistake, it is yours. Activate my account.

[Amore van Wyk @amore_vw]

@VoxTelecom Can I get a penny for every time I am told that? Who suspends accounts? I was in discussion with accounts who couldn’t address the issue & got suspended so how does that help? How about you confirm a LNB replacement has nothing to do with a new contract charge. I need answers.

[Amore van Wyk @amore_vw]

@VoxTelecom Activate my account 9373993.

[Amore van Wyk @amore_vw]

@mixx_147 @VoxTelecom I got hold of someone on LinkedIn who is trying to help (he’s in my area) so I am doing everything I can to sort this out. But come on don’t suspend my account 💀I can’t work without it.

[Amore van Wyk @amore_vw]

Countless tickets, still no clarity. 44 days later - I am still looking for answers. @VoxTelecom you’ve suspended my account 3 times while I’ve continued to pay my monthly fee while trying to figure out why I am being billed a contract charge on a replacement part. #dontrecommend

[Amore van Wyk @amore_vw]

@VoxTelecom @NontoNtulii What if it’s your fault @VoxTelecom

[Amore van Wyk @amore_vw]

@tshooolo @VoxTelecom It’s an absolute headache, best of luck to you.

[Amore van Wyk @amore_vw]

@VoxTelecom I am waiting. Monthly fee paid 29 March (supposed to go off every 15th) LNB credited, new imaginary line still in okay. Account suspended?? I have work to do. This is unacceptable.

[Amore van Wyk @amore_vw]

@VoxTelecom who is the head of Mpumalanga or better yet White River area? My LLB had to be replaced last year which it was, all sorted. Then got charged a new line. Finally figured out it was a new line. Getting new line (imaginary line) cancelled and now my WiFi is OFF AGAIN??

[Amore van Wyk @amore_vw]

@VoxTelecom my LNB got replaced. A debit order of almost R7k went off which I reversed. Realized I was being charged for a new line. LNB credit note received but I’m still paying for an imaginary additional line? Can you not feel my frustration sitting with a suspended account?