Ms. Z

📚 🌍 ELA & World Cultures Teacher

[Ms. Z @amplifyallvoice]

After @TMobileHelp admitted the plan I kept saying was true & then gaslighted me into trying to believe me not paying $100 AFTER they turned my phone off (after the plan was decided & I paid the initial money) is my fault, I realized how racist they are. @JonFreier @MikeSievert

[Ms. Z @amplifyallvoice]

I’m not sure how much longer I have left with my mother but because of @TMobileHelp @JonFreier @MikeSievert inhumanity, there’s no way to contact her. I finally got a TikTok and I’ll be sharing my ordeal on Facebook as well. No, T-Mobile, I don’t want to DM you at this point.

[Ms. Z @amplifyallvoice]

@TMobileHelp gaslighting tactics just makes me pissed off. Here someone is admitting that the arrangement I’ve been saying was agreed is trying to twist everything. Freaking liars @MikeSievert @JonFreier

[Ms. Z @amplifyallvoice]

@JonFreier @MikeSievert do you respond to any Tweets? Because this whole situation is beyond ridiculous. Your company’s lack of humanity is a direct reflection of you guys. So out of touch with what people like me are going through. @TMobileHelp

[Ms. Z @amplifyallvoice]

That moment when @TMobileHelp finally finds the receipts about the payment arrangement but still manages to gaslight their way through the gaslight. Special talent @TMobile has. @JonFreier @MikeSievert this is absolutely wild #TMobileSucks #TMobileHatesBlackPeople #NoHumanity

[Ms. Z @amplifyallvoice]

@TMobileHelp Hi, you all are gaslighting me and you keep saying to pay $1200 but you aren’t actually answering my question!
Again, what happens when a customer feels that a call was inappropriate and needs reviewing? @MikeSievert @JonFreier @TMobile

[Ms. Z @amplifyallvoice]

@TMobileHelp @MikeSievert @JonFreier at this point, the adamant denial makes it obvious that more than likely this has more to do with me being a Black woman than anything. How are customers help? And do not tell me to take it to the DMs. How do you not listen to recordings?

[Ms. Z @amplifyallvoice]

@TMobileHelp Can you please answer my question about what you do to help customers who feel like the conversation they had via the phone was filled with lies? What steps need to be taken to get T-Mobile to listen to it? Please respond here. There is nothing about this question that’s personal

[Ms. Z @amplifyallvoice]

@TMobileHelp @MikeSievert @JonFreier It’s still ignoring the root cause here. Can someone actually address how I was lied to?

[Dr. Nicole LePera @Theholisticpsyc]

A love language for anyone trying to heal trauma is: transparency.

[Ms. Z @amplifyallvoice]

@TMobileHelp Hi,I am not interested in repeating myself any longer in DMs. Please respond here. I’ve already given you all the info you need. Happy to give you names and password on here. Or you can look at the many messages I’ve sent. I want answers.

[Ms. Z @amplifyallvoice]

Nothing is able to get done. Does anyone know the first steps to getting help for something like this? @gofundme or @alzassociation? I hate how companies like @TMobileHelp @TMobile @MikeSievert treat loyal customers.

[Ms. Z @amplifyallvoice]

@TMobileHelp @JonFreier @MikeSievert at Verizon and learning there are so many lawsuits against T-Mobile for not following through on arrangement. Good thing I have the recording

[Ms. Z @amplifyallvoice]

@TMobileHelp Just gonna share my last conversation here in order for you all to help me via tweets

[Ms. Z @amplifyallvoice]

@TMobileHelp @JonFreier @MikeSievert Hi, can you please tell me why you all keep suggesting that poor people send you another number to call? I don’t have one!!!

[Ms. Z @amplifyallvoice]

@TMobileHelp I can’t keep doing this. I just want answers on here because in the DMs y’all’s only suggestion is to just pay $1200 like it’s easy. This company is so out of touch with the way poor people are living and people with Alzheimer’s @JonFreier @MikeSievert

[Ms. Z @amplifyallvoice]

@TMobileHelp I’m certainly not going through DM any longer. Just say it here, please

[Ms. Z @amplifyallvoice]

@TMobileHelp What do you suggest I do at this point?

[Ms. Z @amplifyallvoice]

@TMobileHelp I don’t have a working phone to call. At this point the only thing you all have told is to just pay the $1200 like it’s an easy thing.