Amy

[Amy @amy_k_f]

@OctopusEnergy Meter readings taken this morning via the app are not showing. Is there an issue? App up to date. Thanks

[Amy @amy_k_f]

@Yorkshire_BS is there an issue with your app? Thanks

[Amy @amy_k_f]

@OctopusEnergy hi, are bills delayed again? I gave both electric and gas readings yesterday, neither are showing in transactions in app Thanks.

[Amy @amy_k_f]

@OctopusEnergy Thank you for the update and clarification 👍🏻

[Amy @amy_k_f]

@OctopusEnergy do we need to apply for WHD this year or is it automatically applied like last year? Thank you.

[Amy @amy_k_f]

@HelenGradwell Prob the most tuneless song lyrically. Easy to sing/shout after a skinful😆

[Amy @amy_k_f]

@OctopusEnergy Gas now showing as billed, thank you.

[Amy @amy_k_f]

@OctopusEnergy hey, submitted my readings today. Electricity showing, gas not. Will this happen every month until you ‘nudge them along’? Thanks

[Amy @amy_k_f]

@OctopusEnergy Many thanks, have sent DM

[Amy @amy_k_f]

@OctopusEnergy It happened last month too.

[Amy @amy_k_f]

@OctopusEnergy Will this happen every month then?

[Amy @amy_k_f]

@OctopusEnergy Yes - all received just now - thank you 😊

[Amy @amy_k_f]

@OctopusEnergy
Any other octopus customers who have recently given metre readings for gas - but are awaiting a ‘calorific value’ to have their usage applied/billed have NON SMART METRES?

[Amy @amy_k_f]

@OctopusEnergy Any update please? Still no bill. Thanks.

[Amy @amy_k_f]

@MartinSLewis @GMB Octopus not even billing due to waiting on ‘calorific value’. Can you help explaining please @MartinSLewis

[Amy @amy_k_f]

@MartinSLewis

[Amy @amy_k_f]

@OctopusEnergy Thanks, I was told the same three days ago. Any idea when this calorific value is set and settled enough to bill me for my usage please?

[Amy @amy_k_f]

@nikkiwalker123 @OctopusEnergy Same here, and no estimate of gas showing either. Do you have a smart metre @nikkiwalker123 as I don’t.

[Amy @amy_k_f]

@OctopusEnergy again, metre reading every 3rd month.. you are calculating my electricity on 2nd, not even showing my gas. What’s happening?

[Amy @amy_k_f]

@OctopusEnergy why do you estimate my electricity usage the day before I give you a reading (same day each month?)