Amy

[Amy @amyeverett95]

@Se_Railway hello, is there an issue with the key card this morning?
I've purchased my ticket on the app and had email confirmation but it says I have no active tickets when I update my card. Thanks!

[Amy @amyeverett95]

@Se_Railway Thank you. When is the 18:40 due to arrive at the station and which platform please?

[Amy @amyeverett95]

@Se_Railway hi, are trains still running from St Pancras to Ebbsfleet? Thanks!

[Amy @amyeverett95]

@Se_Railway OK great thanks for your help!

[Amy @amyeverett95]

@Se_Railway hello. I need to travel from longfield (LGF) to Victoria on Saturday. If I upgrade the ticket to be valid on high speed services, am I able to travel back from st pancras to ebbsfleet/ gravesend? Thanks!

[Amy @amyeverett95]

@boohoo @boohoo_cshelp just been in touch with someone on Facebook chat - thanks for letting me know my account has been suspended for returning items when I can't actually try them on before I buy them so have to send back if they don't fit 👍🏻 great logic

[Amy @amyeverett95]

@boohoo_cshelp @boohoo hello, I'm having trouble logging into my account. I have tried resetting my password and logging in but keep getting this error message. Can you help please? Thanks

[Amy @amyeverett95]

@TfL Thank you!!

[Amy @amyeverett95]

@TfL hello, I've just accidentally tapped at waterloo station when trying to scan my train ticket - is there a way to stop me from being charged when I had a valid ticket and won't be tapping in anywhere else? Thanks

[Amy @amyeverett95]

@Se_Railway Thank you!

[Amy @amyeverett95]

@Se_Railway is the key card down this morning? My ticket won't load to my card. Thanks!

[Amy @amyeverett95]

Closing my account for refunds on 3 orders I've made over the last 7 months because I can't try the clothes on before I buy them is ludacris. Punishing customers is not the way forwards @OfficialPLT I'll no longer be shopping with you along with many other people 👋🏼👋🏼👋🏼

[PrettyLittleThing @OfficialPLT]

There has been a lot of discussion surrounding the closure of some customer accounts. We wanted to answer your questions on the subject.

[Amy @amyeverett95]

@OfficialPLT I've just had an email come through about my account. Not impressed, of course I will return if the items don't fit or look right. Is this spam? If not please rectify!

[Amy @amyeverett95]

@AvivaUK hello, I need to talk to someone about a claim and arranging a courtesy car asap - the chat bot online is unhelpful and when I ring to speak to someone they redirect me online. Thanks

[Amy @amyeverett95]

@thetrainline Hello, I need to book some trains for a work trip, but there's a possibility the date could change last minute. I won't need a refund but am I able to amend the dates once booked? Thanks

[Amy @amyeverett95]

@TfL hello, are the circle and Hammersmith trains stopping at Paddington if the station is closed?
Thanks

[Amy @amyeverett95]

@Se_Railway Thank you, however it still isn't clear if trains are running/ cancelled. Can you tell me if the 7-15/7-29 high-speed trains are running from gravesend to st pancras please? Thanks!

[Amy @amyeverett95]

@Se_Railway Ok thanks for your help!

[Amy @amyeverett95]

@Se_Railway hello! Is there a problem with loading tickets on the key card this morning? I purchased my ticket but unable to load it to the card. Thanks