amy moore

hairdresser, marvel nerd and daydreamer

[amy moore @amymoore19]

@wordstionary 68

[amy moore @amymoore19]

@Rainmaker1973 481

[amy moore @amymoore19]

@BritishGas Today after 6 attempts countless phone calls, webchats and twitter conversations, yet again my complaint about my twisted meter reads has been raised incorrectly!!! IV been waiting on this since the 2nd week of December!!! @ofgem will be hearing from me about it.

[amy moore @amymoore19]

Part 4, you can reply and call me mind within 24 hours when you think I'm leaving, my next step is to contact the ombudsman as this has been on going since the 2nd week of December and I have tried tirelessly to resolve it with no help at all from you!!!

[amy moore @amymoore19]

@BritishGas so today marks the 5th phonecall to try and sort my twisted meter reads, this started the 2nd week of December and 5 times an advisor has told me they agree and it will be sorted, 5 times its been raised and still no result

[amy moore @amymoore19]

Part 3 Guess what I didn't get that call back same as I didnt get one on the 22nd or get it resolved within 7-10 days as promised on the 11th. Iv cancelled my direct debit I won't be paying another penny until this problem is resolved, it's pathetic

[amy moore @amymoore19]

Yesterday was my 3rd attempt at getting this resolved I was promised it would be done by the end of the day and I would be phoned back. I received no call back yet again!!! I will be cancelling my direct debit until this is resolved!! No service no payment

[amy moore @amymoore19]

@BritishGas can you explain to me why a meter problem IV raised 3 times now since December has not been resolved? Why everytime I speak to an advisor they agree my meter readings are twisted say they will get sorted then nothing is done!! Just on hold for an hour and hung up on!!

[amy moore @amymoore19]

@wearesosure 4 weeks is excessive and asking me to be prepared for a phone call taking up to 3 1/4s of an hour during my working week but not providing me with a day or time in which I can fix my availability so not to miss your call as I work full time it's not good enough

[amy moore @amymoore19]

@wearesosure can you explain why none of my emails have been responded to? Why IV had barely any correspondence since i submitted my claim almost 4 weeks ago. Why you told me to be prepared for a phone call lasting between 30-45 mins asked for my availability then didn't ring?

[amy moore @amymoore19]

@wearesosure @wearesosure to light up my screen and take a mirror picture to show there were no cracks and all was working perfectly. I was told you are working on a skeleton staff back in December which I appreciate however your slogan is "we aim to repair or replace in 24-48 hours"

[amy moore @amymoore19]

@wearesosure @wearesosure The validations team are apparently trying to figure out if my claim is valid even though in order to start an insurance policy with you I had to provide proof that my phone was in full working order along with providing a picture of my screen lit up using a QR code

[amy moore @amymoore19]

@CPHutchinson Awww congratulations 🥳

[dj franzia @hawillisdc]

why does it always feel like stories like this about revolutionary environmental technological innovation pop up then disappear? i feel like this is major and we should be investing billions in this? esp as a country that literally exports our trash to other countries.

[amy moore @amymoore19]

@hitRECordJoe My two cuties poppy and Daisy

[amy moore @amymoore19]

@flawl3ssNBr0wn2 @anna_davies this reminded me of you 😂😂😂

[amy moore @amymoore19]

@hitRECordJoe Alone, aloft, she waited