@HM_Passport sent a message directly; no response. Considering we paid for a "guaranteed" service and have not had an iota of contact from you is hugely disappointing. You're causing people huge amounts of anxiety and showing you're clearly not trying to fix a problem you caused
Shocking service from @HM_Passport - paid for a fast track passport, they neglected to add our house number on the delivery address and now passport won't be released by TNT. Spent hours on hold for 3 consecutive days trying to get them to tell TNT to release passport - one email
@TicketmasterUK Any updates on tickets that have not arrived for th @cricketworldcup ? I've paid for tickets on Sunday and cannot get a response on any channel. A courtesy response would be a start - am I expected to rock up and try to sneak in on Sunday???
@cricketworldcup 48 hours to go until my match and no tracking number, no communication. Paid for these tickets about a year ago - what are you doing!? Shocking customer service.
@cricketworldcup@ECB_cricket@TicketmasterUK Paid for tickets to Sunday's SAvsBAN game almost a year ago, yet no tickets have arrived. No response from customer help desk. 48hrs to go - not feeling confident. Terrible customer service
Hi there! My name is Andrew McNaught and it will be my privilege to be your host for the next two weeks! I'm an Insight Analyst in our Data and Analytics team here at SB; so feel free to ask me anything you'd like to know about our business, or me, if you're interested!