Andrea Sangalli

Associate Research Director - #Retail at @IDC_EMEA. #CustomerExperience and #DigitalTransformation expert, running addicted. Tweets are my own

[BCGinItaly @BCGinItaly]

La pandemia #COVID19 ha generato un boom delle vendite #ecommerce, causando un cambio nei comportamenti dei #consumatori. Per cogliere questi cambiamenti le aziende devono adottare una #strategia #omnichannel personalizzando il processo d'acquisto: https://t.co/TRWIw8M1SC

[IDC EMEA @IDC_EMEA]

Does your company invest in customer experience? @IDC's @MaggieSlowik and @SabithaMKumar explain how companies are increasingly recognizing the importance of delivering an experience that makes them stand out from their competition 👇 https://t.co/ycNGlcyil7

[Sara Macedo Costa @saramacedoc]

Behind the scenes of the #CX video with @andrea_minonne and @andrewsangs. Can’t wait to see the final result 🎬 #funatwork #LifeatIDC #IDCculture

[IDC EMEA @IDC_EMEA]

European spending on Customer Experience will reach $128 billion by 2022, driven by major Investments in retail, says @IDC: https://t.co/81LQPrr6Xr @andrea_minonne #CX

[IDCInsightsEMEA @IDCInsightsEMEA]

.@IDC Global #RetailInnovation Survey has come to its 3rd edition, this year the survey was conducted with 600 #retailers. The 2019 results will be shared for the first time during #IDCRetail live webinar on 9th July at 2 pm (BST) - https://t.co/jFbZtnCPHy @GiulioIdc @andrewsangs

[IDCInsightsEMEA @IDCInsightsEMEA]

[WEBINAR] How will the Commerce Everywhere be in the Age of Experiential #Retail? Watch #IDCRetail webinar by @andrewsangs and @UrsoOrnella as they share insights on #CommerceEverywhere Retail Business Models and what that means for retailers - https://t.co/MsYHmSlGvl

[IDC EMEA @IDC_EMEA]

[BLOG] As the age of #CX takes hold, enterprises must do far more than collect & analyze customer data to enable the improvement of their products, services, & engagements. They must also tap the so-called #behavioralsurplus 👉👉https://t.co/SXDOrFURZf #IDCCX @andrewsangs

[IDCInsightsEMEA @IDCInsightsEMEA]

.@IDC names four Innovators for #AI-Enabled Commerce and #CustomerExperience in #Retail in a new #IDCInnovators study, read more here: https://t.co/KZ1kU2FTdV #IDCRetail @andrewsangs @UrsoOrnella @ivanoortis #IDCAI

[IDC EMEA @IDC_EMEA]

[BLOG] What are the 3Cs of #CustomerExperience? Consent, Conversations, and Customer Journeys. @IDC research shows that Customer experience is now the top #strategic business priority among European companies - https://t.co/pU5LrbCEK7 #IDCCX @andrewsangs

[IDC EMEA @IDC_EMEA]

How Can #CX be your Competitive Differentiator? Check out this video with @andrewsangs and @gerrybrown as they highlight the importance of #CustomerExperience across all industry sectors in Europe 👉 https://t.co/VYYeHJYGSY

[IDCInsightsEMEA @IDCInsightsEMEA]

@ivanoortis presenting the 3Cs of #CustomerExperience: Consent, Conversations, and Customer Journeys, find out more here - https://t.co/31qGf2tGYZ @andrewsangs #IDCCX

[Andrea Sangalli @andrewsangs]

Are you looking for new ways to solve common challenges around Mobile CX in Retail? Real-life examples of the practices in use at existing organizations?
Don’t miss the New IDC PeerScape on Delivering Effective Mobile Retail CX https://t.co/dgch52HVpN @UrsoOrnella

[IDCInsightsEMEA @IDCInsightsEMEA]

[BLOG] 50% of European #retailers plan to implement a #digital core platform by year-end 2019 to enable faster #innovation and leveraging insights to drive intelligent action. Read #IDCUKIblog by @UrsoOrnella on #Commerce Everywhere - https://t.co/0Udlv6LHjs #IDCRetail

[IDCInsightsEMEA @IDCInsightsEMEA]

Only 2 hours left to go live for #IDCRetail webinar on top European #Retail trends in 2019, register if you haven't already done so: https://t.co/iU5EIuDExO @UrsoOrnella @andrewsangs to present #ThursdayMotivation #technology #CX

[Jan G @jangladz]

#Retail industry: real-time contextual discovery experiences will be key for your strategies. Read @andrewsangs's blog on THRIVE. https://t.co/3jwZwbiOGr. #CX #KPIs #AI @IDC_EMEA

[IDCInsightsEMEA @IDCInsightsEMEA]

Do you know what will drive #innovation and #digitaltransformation in the European retail industry in 2019? Register for #IDCRetail webinar on 7 Feb. at 2 pm (GMT) - https://t.co/iU5EIuDExO @andrewsangs @GiulioIdc

[IDC | France @IDCFrance]

[Devenez Partenaire🤝] #Conference #RETAIL

Prêts pour de nouveaux #business modèles ?
#Innovation • #ExperienceClient • #Ecosystemes
🗓️21 mars📍Paris

🌐https://t.co/8XAOoX7Qnq 📨@EdithTricheux Directrice #conferences - [email protected] #IDCRetail #TransfoNum #retailers

[IDC | France @IDCFrance]

[#Conference] 🏭#INDUSTRIE 4.0 🤖

Retrouvez les derniers chiffres @IDCFrance et @IDCInsights

🌐 https://t.co/V989C4xusg 👉Inscription gratuite
#IDCManuf #TransfoNum #manufacturing #industrie40 #innovation #industriedufutur

[Gabriele Roberti @groberti_IDC]

Proud of this initiative! We’re bringing some smiles and happiness to kids of @lastradait association in the form of #Xmas presents.
#IDCWeCare #Christmas 🎁🎅🏻🎄

[Giulia Carosella @GiuliaCarosella]

Santa’s Mission ✅! Merry Christmas to @lastradait from @IDCItaly! 🎁🎄 #IDCWeCare #WeCare #SantaClausisComingToTown