@British_Airways we were told on the phone to get here extra early as you had sat us other sides of the plane only to be told nothing can be done?! 11 hour flight from Gatwick to Cape town. Very frustrating start to our holiday. Are you trying to compete with Ryanair on service?
@British_Airways checking in online online for my 20.00 flight Gatwick to Cape Town & been allocated seats on the other end of the plane? Ont allow me to change & your customer service said there was no way to change these seats before... Surely this can't be the case?