Andy Butterfield, CCXP

UK CX Lead @Salesforce #CCXP interested in everything #CX, #EX, behavioural science, contact centre, driving real change & RNLI crew in Lyme Regis (@andybutts)

[Andy Butterfield, CCXP @andybuttsSFDC]

Check out my latest article: Finding and landing your perfect job https://t.co/GpH7M2aXn4 via @LinkedIn #mentoring

[Teddy Mitrosilis @TMitrosilis]

Most team meetings are a waste of time.

7 dead-simple tips to make yours good:

[Cass Sunstein @CassSunstein]

"Do Nudges Work?" Excellent and clarifying essay by @mhallsworth
https://t.co/Pl0e7kCIIk

[Julia Stiglitz @juliastiglitz]

Lack of career advancement and development is now the top reason why people leave their job according to a new McKinsey study.

[Andy Butterfield, CCXP @andybuttsSFDC]

@rorysutherland Great to see this type of role being recruited!

[Andy Butterfield, CCXP @andybuttsSFDC]

Customer complaints ‘costing businesses over £9bn a month in lost staff hours’ - ITV News https://t.co/2fD87OaEY3

[Andy Butterfield, CCXP @andybuttsSFDC]

Learn how customers go from vision to value, faster with Salesforce Professional Services in this commissioned @Forrester Consulting Total Economic Impact™ Spotlight study conducted on behalf of Salesforce.

#Salesforce #CustomerSuccess https://t.co/UnnHl4hgLq

[Human Risk @HumanRiskLtd]

Fantastic piece of anti-#sludge legislation from Germany. Companies must now offer 2 click cancellation for subscriptions, making them as easy to cancel as they are to take out. 👏

@dilipsoman @R_Thaler @rorysutherland @s_tatam @rich_chataway @rshotton @Gerald_Ashley

[Andy Butterfield, CCXP @andybuttsSFDC]

@thetrainline I got the 16:12, but had planned to get the 15:12. The 16:12 was then late

[Andy Butterfield, CCXP @andybuttsSFDC]

@thetrainline your email tells me I’m entitled to a refund & to go to your app. Your app says you can’t help & I need to call. When I call your IVR tells me you can’t help via the number you have given me! This has to be THE most poorly thought out customer journey ever #CX

[Andy Butterfield, CCXP @andybuttsSFDC]

@thetrainline Thanks Keith, I’ve completed the form. I received an email from Trainline (which I have) saying my train has been cancelled. The next one was then 20 mins later on top of the delay

[Andy Butterfield, CCXP @andybuttsSFDC]

Love this, using “social” cues to nudge people to pay tax on time. The classic “people like you”.

[Phill Agnew @p_agnew]

Here's how the UK government used social proof to boost tax repayment. 👇

[Andy Butterfield, CCXP @andybuttsSFDC]

Surely the next big thing @Nudgestock is a sweet that cleans children’s teeth #Nudgestock2022

[Andy Butterfield, CCXP @andybuttsSFDC]

Watching ⁦⁦@Nudgestock⁩ and hearing the ⁦@SavlonIndia⁩ Healthy Hands Chalk Sticks story and it has to be one of the most amazing #behaviouralscience stories. Just fantastic. #nudgestock2022 https://t.co/1ECqJsblBo

[Andy Butterfield, CCXP @andybuttsSFDC]

Thanks @ccmonthlyuk for posting: https://t.co/OYOpReb04I

[David Perrott @DavidPerrott_]

Incredible line up for @Nudgestock this year! Looking forward to it 🍿

Well done @s_tatam @rorysutherland @danbenyork @utterlydavid and team 👏👏👏

[Andy Butterfield, CCXP @andybuttsSFDC]

@heydannymiranda Yes, but it seems like a lot of work

[Salesforce UK & Ireland @SalesforceUK]

A special thanks to our sponsors for today @coveo, @makepositive, and @ServiceMax.

Thanks to Andy Butterfield, our UK Customer Experience Lead, for kicking off the day with a discussion on growing lifelong customers #ServiceSummit

[Andy Butterfield, CCXP @andybuttsSFDC]

Pleased to have renewed my CCXP for another two years. The @CXPA_Assoc is an excellent organisation for anyone interested in anything #CX, making great connections in the industry and progressing their CX career https://t.co/4bwrzvBhlC

[Nudgestock @Nudgestock]

@rorysutherland here once again to invite you to download the latest version of the Behavioural Science Annual – a collection of case studies filled with social interventions and applied behavioural science.

Download it now: https://t.co/keorRYAf1H