@RosweeSon @ZavviComplaints @zavvi@zavvi_cs Ironically, usually I’d have just cancelled the order & got it elsewhere but thought I’d reach out and see if they could sort it. Solely because of the customer service I’ve cancelled my vip membership and I’ll never buy from them again. Their CS actively lost me as a customer
@RosweeSon @ZavviComplaints @zavvi@zavvi_cs I’ve genuinely never had a worse customer service experience. Had an e-mail exchange and a live chat and neither even seemed to understand the issue, and they definitely didn’t care
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@NataliaGray95@TfL And when a train finally does arrive, it’s only going to Harrow. But don’t worry, there’s a “good service” on the line outside Amersham to Harrow, so that’s all good
@TfL something to feed back to the powers that be. Delays happen, but good information is paramount, lots of people plan their journeys around this. There are currently severe delays from Uxbridge to London on the Met line, but your boards quote a “good service” on this section
@NataliaGray95@TfL My plans aren’t quite as grand as yours, but I’m in a similar situation. If the boards had been accurate, I’d have got on the Piccadilly line train 20 minutes ago. I’ll now likely miss my appointment with in Waterloo needlessly
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@andrealeadsom The heart of democracy is freedom of speech and the right to hold the government to account. You know this. What you want is to keep anyone who disagrees with you quiet. You’re the enemy of democracy, not it’s champion. Again, you know this. How are you not ashamed?