DexcomDebacle

Dad of a T1D who's tired of Dexcom Debacles. Our kids deserve better!

No affiliation with any pharma or medical device company, financial or otherwise.

[DexcomDebacle @AngryDexDad]

#Dexcom Debacle: 48 hour server outage. Ever heard of servers down FOR TWO DAYS? For an FDA-APPROVED MEDICAL DEVICE? From a company that takes 10+ hours to even acknowledge the problem with a 2-line Facebook post?
#DexcomDebacle #TotalLeadershipFailure

[DexcomDebacle @AngryDexDad]

@odetobolus This made my day!

[DexcomDebacle @AngryDexDad]

Yup. Also, they waited 24 hours to even post that message on their website.

[DexcomDebacle @AngryDexDad]

This. Most we get out of a sensor is 7-8 days.

[DexcomDebacle @AngryDexDad]

Still no apology or explanation from @Dexcom management about the 48-hour #DexcomOutage. Frozen management. Negligent Board. Shameful. @FDArecalls @EricTopol @barbarakahn

[DexcomDebacle @AngryDexDad]

@LennyMBernstein check out #DexcomOutage. 48-hour failure of cloud diabetes monitoring. No notice from company for 10 hrs; no notice on co. website for 24 hrs. Frantic parents. In a crisis, #Dexcom leaders froze. Board silent. FDA investigating. #KevinSayer #RickDoubleday

[DexcomDebacle @AngryDexDad]

@edcara Check out #DexcomOutage. Cloud service for diabetes monitoring down for 48 hours. 10 hours for #Dexcom to acknowledge with a...2-line Facebook post. Frantic parents of kids with diabetes. Dexcom mgt. froze in a crisis. #KevinSayer #RickDoubleday

[DexcomDebacle @AngryDexDad]

Dr. Topol, how do YOU tweet about cloud data a day after the #DexcomOutage? Do you not understand that as a @Dexcom board member you are a part of this? Two days later, still no response from Dexcom. Board negligent. @US_FDA @JimCramer @chrissyfarr @anahadoconnor

[Eric Topol @EricTopol]

The cloud is becoming the "in" destination for patient data at scale: is that good or bad? https://t.co/VnQEyWuwdm @LancetDigitalH
@Microsoft @Azure @amazon @awscloud @MAyoClinic @Cerner @googlecloud @EinsteinsAttic @medConfidential
https://t.co/uQJCCfv8ps @NHS_HealthEdEng #AI

[DexcomDebacle @AngryDexDad]

@JakeKushnerMD @cadiulus @dexcom Shockingly, there has been NO official announcement from #Dexcom beyond their Facebook posts. No press release, no site message. Nothing. Total failure of leadership. #KevinSayer #RickDoubleday

[DexcomDebacle @AngryDexDad]

@anangrydiabetic @dexcom I genuinely believe that #Dexcom has sacrificed patient safety in the name of growth. Failing sensors, dead transmitters, terrible customer service. Oh, and a 48-hour outage they forgot to mention to users. @EricTopol @barbarakahn @chrissyfarr @US_FDA

[DexcomDebacle @AngryDexDad]

Important point. It’s not just the 48-hour outage. Sensors fail routinely before 10 days. Transmitters die early. Software is buggy. Indifferent customer service. @jimcramer @chrissyfarr

[DexcomDebacle @AngryDexDad]

Thanks @chrissyfarr for your excellent coverage of this story. This was a leadership failure, not a technology failure. The company took 9 hours just to communicate on Facebook. #RickDoubleday must go. @EricTopol @barbarakahn

[Christina Farr @chrissyfarr]

Story here for those following https://t.co/BzrNDpsIwD

[DexcomDebacle @AngryDexDad]

@cadiulus @matthewherper The skills it takes to develop technology are different from the skills it takes to manufacture medical devices and serve customers at scale. 9 hours to post an outage message on Facebook. This was a total leadership failure. #KevinSayer #RickDoubleday

[DexcomDebacle @AngryDexDad]

@jimcramer Jim, it's not just the 48 hour outage and #Dexcom's failure to respond. Sensors routinely fail before their expiration, transmitters lose signal or die, customer service is terrible. Dexcom has prioritized growth over quality, and patients suffer. @EricTopol @barbarakahn

[DexcomDebacle @AngryDexDad]

@RebeccaSlatkin Rebecca, not just arrogance. Complete and total incompetence in the face of a crisis. #KevinSayer #RickDoubleday

[DexcomDebacle @AngryDexDad]

@iam_spartacus We don't just need an explanation. We need real accountability from #Dexcom. In the face of a crisis, #KevinSayer and #RickDoubleday failed completely. It's unacceptable that CEO is also Exec Board Chair. Dexcom Board must take action. Immediately. @SEC_Enforcement @US_FDA

[DexcomDebacle @AngryDexDad]

@weslowe1 @FoxNews @CNN @ABC @dexcom Thanks for helping to bring attention to this #Dexcom debacle, Wes. #DexcomOutage

[DexcomDebacle @AngryDexDad]

Parents of Children With Diabetes Are Furious Following the Blackout of a Major Blood Sugar Monitoring Software https://t.co/x3F0Y2SyKa

[DexcomDebacle @AngryDexDad]

#Dexcom, faced with a crisis, you froze. We are watching what happens next. The Board has a critical responsibility now. #KevinSayer #RickDoubleday @EricTopol @barbarakahn @US_FDA @SEC_Enforcement #DexcomOutage

[DexcomDebacle @AngryDexDad]

In Weekend Outage, Diabetes Monitors Fail to Send Crucial Alerts https://t.co/6slPncFEB3

[DexcomDebacle @AngryDexDad]

@seanspectors @dexcom Excellent question, Sean. #Dexcom board member @barbarakahn is a Wharton marketing professor. Maybe she can explain. #DexcomOutage #DexcomDown