Anisa Astani Lake

[Anisa Astani Lake @anisa_lake]

@Lakenutrition @AerLingus @BELFASTCITY_AIR @NCLairport Poor Mummy. Shocking customer service 😡 would have expected better from @AerLingus

[Prof Amelia A Lake @Lakenutrition]

@AerLingus my 76-year-old mother has been on and off planes twice today @BELFASTCITY_AIR trying to get to @NCLairport .
She is now standing in a queue in the rain, waiting for a taxi to take her all the way back to omagh because the flights been cancelled. Continued

[Anisa Astani Lake @anisa_lake]

@AmazonHelp I’ve received a reply saying ‘I'm so sorry, but we can't offer any additional insight or action on this matter.’ I am Very dissapointed in the service I have received and complete lack of help.

[Anisa Astani Lake @anisa_lake]

@AmazonHelp once again I am getting nowhere. Cannot access the chat function as I am not in the US and I have someone trying to return something for me and they leave the US tomorrow! Why can no one help me????

[Anisa Astani Lake @anisa_lake]

Please help @USPSHelp It’s being delivered to a hotel- the address on amazon is complete!

[Anisa Astani Lake @anisa_lake]

@USPSHelp I am not in the US. My amazon package couldn’t be delivered and I need your help before it gets returned. Seems to be an issue with the delivery address! #helplease #amazon #delivery

[Anisa Astani Lake @anisa_lake]

@AmazonHelp Can I DM you please?

[Anisa Astani Lake @anisa_lake]

@USPSHelp I am not in the US. My amazon package couldn’t be delivered and I need your help before it gets returned. Seems to be an issue with the delivery address! #helplease #amazon #delivery

[Anisa Astani Lake @anisa_lake]

@TDavidAshwellF @ACDAssociation Very emotional to read about so many very special babies ❤️ my heart goes out to all the families x

[Anisa Astani Lake @anisa_lake]

@MashreqTweets once again it’s like you don’t want to go out of your way to help customers for a service they are entitled to. Poor #customerservice

[Anisa Astani Lake @anisa_lake]

@FlyLoganair @Barrie_Birse Still waiting @FlyLoganair

[Anisa Astani Lake @anisa_lake]

@FlyLoganair still waiting for a reply for claim no 55990. Would appreciate a response ASAP. @Barrie_Birse

[Anisa Astani Lake @anisa_lake]

@FlyLoganair @Barrie_Birse Thanks but I didn’t receive anything?

[Anisa Astani Lake @anisa_lake]

@SimonPenneyHMTC please help! British in Dubai, passport expiring, can’t give up my passport as I am crew- no fast track appointments available in the UK- what can I do please? Thanks #british #expat #Passport 🇬🇧

[Anisa Astani Lake @anisa_lake]

Big shout out to Sophie and Anne who work for @dalcrossABZ who went above and beyond when @FlyLoganair offloaded us with an infant and who couldn’t care less about us @ABZ_Airport. Thanks Sophie for getting us home & Anne for lending your car seat! ❤️

[Anisa Astani Lake @anisa_lake]

@FlyLoganair We have! ‘There is nothing they can do’ @FlyLoganair have oversold the flight and changed to a smaller aircraft with less seats! And now us with a baby are suffering! Beyond angry and upset #shouldhaveflowneasyjet

[Anisa Astani Lake @anisa_lake]

@FlyLoganair we have been put on standby in Aberdeen to travel to Belfast. Traveling with a baby, flight has been oversold and ZERO empathy. No ground staff to speak to. #notimpressed #help #needtogohome

[Anisa Astani Lake @anisa_lake]

@Lakenutrition @FlyLoganair @LakeAnisa @Barrie_Birse @ABZ_Airport @FlyLoganair clearly have no empathy AT ALL! Have a baby screaming because she has missed her nap now and we have no idea when we are going to get to @BELFASTCITY_AIR

[Prof Amelia A Lake @Lakenutrition]

Since when do airlines bump off people travelling with small children??
@FlyLoganair what is your policy?
@LakeAnisa & @Barrie_Birse have a distressed child in @ABZ_Airport & can’t speak to your team!
Please can you contact them
#poorcustomerservice #airtravel

[Prof Amelia A Lake @Lakenutrition]

What a mess @FlyLoganair
My sister & baby niece (from Dubai) are at @ABZ_Airport waiting to fly to #belfast.
You’ve oversold seats
She has a tired baby
We only have a short weekend together & it all looks in jeopardy as she waits for #standby seat
Poor service & lack of empathy