Anna

[Anna @Anna99046451]

@LNER Are we meant to stand the entire journey to Leeds

[Anna @Anna99046451]

@LNER what’s the update on the currently stood 1D17. Not many updates being provided onboard. Please can you advise

[Anna @Anna99046451]

@LNER I know and my heart goes out to them but I feel like communication could have been better now there’s people on this train screaming at passenger saying they’re in the seat but what choice do we have we’ve just been kicked off our train.

[Anna @Anna99046451]

@LNER Do you have ticket acceptance can we go via an alternative route. I feel like if you’re aware of the situation your team should be updating us better. They’re saying the train after won’t go and we’ve been kicked off this one

[Anna @Anna99046451]

@CrossCountryUK I’m on the 21:03 from BHM to SHF are we changing trains at DBY there was an announcement but it wasn’t audible and now I’m worried. There was mention of the train going to the depot

[Anna @Anna99046451]

@UrbanOutfitters Please can I have help with my order tracking. It doesn’t recognise my postcode and I need to know whether it will come today. As I can’t afford for it not to

[Anna @Anna99046451]

@riverisland_enq Hi Chloe, I managed to speak to a lovely lady called Yonela a member of your customer service team. She was amazing and sorted this all out for me. Please can you let her know I’m grateful and pass on the praise

[Anna @Anna99046451]

@riverisland Hi please can I have some help I made a mistake on an order and it’s been cancelled but I need the gift card to be resent out however I’ve been advised that the team that handles this isn’t customer facing. Is there anything you can do I need it for tomorrow

[Anna @Anna99046451]

@tiannathewriter @graceyldn What happened?

[Anna @Anna99046451]

@rec_ess Will it still be today you guys 😭

[Anna @Anna99046451]

@NARPJAHG @miafair_ @rec_ess Same it’s not healthy 🥹

[Anna @Anna99046451]

@philmbrookes @thetrainline Apparently their website isn’t fulfilling e tickets so sorta error so they’re refunding them instead

[Anna @Anna99046451]

@easyJetholidays Hi I’ve seen your response but it seems to redirect me to the contact form. Since you are already aware of the situation can you not raise this for me internally because it is very likely if I submit another form I’m going to be sent round in circles again

[Anna @Anna99046451]

@easyJetholidays Please can I have a response to my DM. I’m aware you have made a final decision regarding my claim and just need a deadlock letter from you to be able to proceed with an escalation.

[Anna @Anna99046451]

@easyJetholidays I’ve sent a dm please can you confirm you’ve got it because I don’t know how next to proceed and am find it quite distressing

[Anna @Anna99046451]

@easyJetholidays Hi please can I have help with a case my flight was cancelled on the 03/01/2026 and my compensation claims are constantly being rejected. Is there anyone that can help. It’s been over a month

[Anna @Anna99046451]

@easyJet Hi I responded to your message but haven’t got a response I took a bit of time because your messaging system redirected me to the WhatsApp team I’ve spoke to 3 different advisors and got not closer please can you help me

[Anna @Anna99046451]

@easyJet Please help

[Anna @Anna99046451]

@easyJet Hi please can I have help with a case my flight was cancelled on the 03/01/2026 and my compensation claims are constantly being rejected. Is there anyone that can help. It’s been over a month

[Anna @Anna99046451]

@easyJet I have sent a message back but seem to have been sent to the WhatsApp team who are not very helpful I’ve spoken to 3 advisors in the space of 1 hour

[Anna @Anna99046451]

@easyJet Hi I responded to your message and it diverted me to WhatsApp whilst you were still responding and I’ve hit a wall with the WhatsApp team. I need some help still with my claim