11 books I found inspirational in 2018: I recommend all 11 for my followers for 2019. I surprised myself by the variety I had found valuable. I single out three for special attention. See https://t.co/kN86dsA0lD
Research is only as good as the questions you ask. So don't waste time asking questions that won't yield good insights. This article by @kate__moran for @nngroup breaks down how to form good questions & tasks depending on the type of research you're doing. https://t.co/SsMSgm3GGa
The design will only be delightful if it meets the users’ basic expectations. Our work has to start by understanding what users expect the entry stakes to be. Then we can consider how we’ll infuse delight into our designs.
https://t.co/8fwg8H7ivt
“You can’t design something that works for everyone.” is an excuse.
It’s not an justification for sloppy work.
Inclusive design means we design for everyone.
Even when it’s really hard to do.
(That’s why we get paid the big bucks.)
I'll tell you a secret... your competitors are not doing UX. I see so many companies looking at competitors designs. Do not assume any logic has gone into their decisions! Take it on as a hypothesis and test it yourself, with your customers #ux#uxresearch#uxdesign#uxd
On 2/24 we’re celebrating World Information Architecture Day! This is the Triangle area’s first World IA Day event and we’d love for you to come join us. This year’s theme is “IA for Good”. You won’t want to miss it! https://t.co/DJMTkstFMS