@thetrainline the train I booked on Sunday was cancelled due to planned engineering works but I wasnโt informed. Ruined my weekend plans as next train was 2.5 hours later. Is there a compensation process? Thanks
@thetrainline part of my journey was cancelled this morning (planned engineering) and I wasnโt notified. Was meant to be travelling to see my sister run a marathon and now wonโt make it :( is there any refund process? Thanks
@newlook can I return an order that I placed online and collected from a store back in-store? Or do I have to post it? Sorry I donโt understand the website
@SpotifyUK hello, my account was registered and verified as a student account so I was paying ยฃ5/month. It seems to have changed to a generwl subscription so itโs now ยฃ10 - Iโm still a student. Can you help please? :)
@thetrainline hi - my train on 06/02 was cancelled - I was still able to reach my destination but the journey took a lot longer than it should have. Is there any compensation process? Couldnโt work it out on the website sorry!
@SouthernRailUK hi, I had a ticket booked for Friday that was cancelled because of the storm damage etc - does it remain valid for today? Many thanks :)
@LNER Great thanks so much! Is there anything I need to do to use it on a different date or can I just travel and it will be valid? Do you know if that applies to my train to London (southern rail) or do I sort with them?
@LNER my train from London to Newcastle is still running (atm) but my train to London has been cancelled - as I canโt make it to London is there any way to get my ticket transferred / refunded? Thanks :)