Annette

Woman

[Annette @Annette04785017]

@HmpRanby How are family members supposed to book visits?? It’s impossible! I’ve been trying since 9am- 217 times & still not managed to get a reply!

[Annette @Annette04785017]

@HmpRanby What about the canteen? This was open during the pandemic, yet we come to the end & we get told: The canteen is closed due to Covid? Why are these facilities not open on visiting days? I’m sure once everyone has been PCR tested in reception they are covid free.

[Annette @Annette04785017]

@AineMurray10 @UK_CAA My first application didn���t go through

[Annette @Annette04785017]

@AineMurray10 @UK_CAA Re apply

[Annette @Annette04785017]

PLEASE READ. I submitted a claim on 7th October, received a “Z” number, unable to track my claim through Protect Claims.. after 66 days, my claim “lost in the system. So I resubmitted my claim, remembered to press “finish”. given a different “Z” number & was paid within 9 days.

[Annette @Annette04785017]

@UK_CAA @emmaj_40 I found out last week that my original claim didn’t go through!! No one had told me this... I had to ring & be put on hold!!

[Annette @Annette04785017]

@missmillsts @UK_CAA Same person said 7 days????

[Annette @Annette04785017]

@missmillsts @UK_CAA

[Annette @Annette04785017]

@shivkat79 @UK_CAA Caa....0300 303 2800

[Annette @Annette04785017]

@UK_CAA I’ve inboxed you several times

[Annette @Annette04785017]

@MurphysMum0411 @UK_CAA @TheElm_Tree @SimonCalder @BBCTravelShow @IndyTravel @GuardianTravel @DailyMailUK @TelegraphTravel We applied on the 7th October. We’ve had to re-apply this morning, apparently our claim has been lost in the system!

[Annette @Annette04785017]

@george_mc @UK_CAA We’ve had to re-apply this morning, apparently our claim has been lost in the system!

[Annette @Annette04785017]

@masters423 @UK_CAA @SimonCalder We’ve had to re-apply this morning, apparently our claim has been lost in the system!

[Annette @Annette04785017]

@Sharon86179883 @UK_CAA We’ve had to re-apply this morning, apparently our claim has been lost in the system!

[Annette @Annette04785017]

@HannahScragg @UK_CAA I’ve just had to re-apply, apparently our claim has been lost in the system! Maybe why we couldn’t get to check the stage we were at! So disappointed!

[Annette @Annette04785017]

@UK_CAA We paid our package holiday with Thomas Cook by Debit Card. We applied for our refund on the 7th October, we were give both reference number & unique number. We haven’t received any emails for extra information. How long will we have to wait? This is so frustrating.

[Annette @Annette04785017]

@UK_CAA how do we find out who is dealing with our refunds.. we booked a package holiday with Thomas Cook. Paid by debit card. We sent in our claim on 7th October, received a reference & unique number, not had any emails or other correspondence.

[Annette @Annette04785017]

@UK_CAA How do we contact you you telephone?

[Annette @Annette04785017]

@UK_CAA how can we check whether we are definitely getting our refund back by 6th??

[Annette @Annette04785017]

@geminiorchard2 @UK_CAA Me neither