Never get @CenturyLink or @quantumfiber as your service provider. Crew just snapped my line, drove away, called for repair and they won’t have someone back out for 4 days to take a look. Asked for an escalation pathway or a grievance process and was repeatedly denied.
@CenturyLink Hi Ansh, a CenturyLink crew snapped our Quantum Fiber line in Portland Oregon. Crew stopped and looked at it, and then drove away. We are now without internet for 4 days until Quantum will come repair it.
@quantumfiber FYI, they asked me to re-explain the situation via DM just to double down on there being no escalation process and no earlier technician time. Don’t ever get Quantum if you are in the Portland Oregon area.
@quantumfiber I just spoke with customer support who informed me that there is no escalation process, grievance process, or way to lodge complaints unless there is a potential medical emergency. Seems like an FCC complaint is the only way forward.
In case this wasn’t obvious to you all, the CDC’s new recommendation to shorten the quarantine period from 10 to 5 days is a business decision, not a public health decision.