Ann Stow

Putting people first: happy challenger - changing perspectives.
Passionate about people, & the power of stories!
R-t not endorsement.

[Ann Stow @Annstow]

Bye X
On Threads @ann.stow

[Ann Stow @Annstow]

This!
Moving from quantitative targets and standards is a great step forward in improving governance.

#humanisework
#putpeoplefirst

Thanks for putting this out there @HelenBevan I'll be following those links 🙂

[Helen Bevan @HelenBevan]

Why do quantified performance targets/quality standards frequently fail to deliver their goals? Three core contributing concepts:
1) Goodhart’s Law: “When a metric becomes a target, it ceases to be a good metric".
2) Campbell's Law: “The more any quantitative social indicator is used for social decision-making, the more subject it will be to corruption pressures & the more apt it will be to distort & corrupt the social processes it is intended to monitor".
3) The Cobra Effect: "Incentives can have undesired & unintended results, potentially harming the very thing that they were intending to improve".
In order to mitigate for these three, we need to:
- regularly revisit the aim
- diversify the metrics (& introduce balancing measures)
- choose metrics that are as close to the aim as possible
- use qualitative as well as quantitative indicators
- make it easier & more rewarding to improve the system rather than game it
https://t.co/IlXT2VIBWl. By @tom_geraghty (sign up for his weekly newsletter - it's a "must-read"). Graphics by @sketchplanator & @xkcd.

[Ann Stow @Annstow]

Dear water companies, over the past 30(ish) years you have been funded adequately to do the job. You selected to pay bonuses & dividends instead. You're to blame (although the toothless regulator hasn't been able to hold you to account). Do the right thing for your customers!

[Ann Stow @Annstow]

Dear @greeneking if your menu has starters and mains, it suggests that your system & staff understands that one comes before the other. Bringing them together, then 'forgetting' to re-deliver the main isn't great.
I can point you at some great epos that can help resolve this 😉

[Ann Stow @Annstow]

@MrSnaplegs ...we got team orange 🍊

[Ann Stow @Annstow]

There's some politicing going on... evidently the red team beat the rest by a significant margin. Evidently (according to some) it was a vote against the blue team... 🙄

[Dr Rachel Clarke @doctor_oxford]

.@carolvorders YOU ARE BLOODY MAGNIFICENT. EVERY SINGLE WORD OF THIS 🔥🔥�

[Ann Stow @Annstow]

People power!
Should never have been needed, but brilliant outcome 🤩

[Mrs Fox 🕊️ @CaliforniaFrizz]

This is Frank and he has had a coffee stand at the top of the steps at Bethnal Green tube for as long as I can remember.

When the new restaurant/coffee shop next door opened along with another high street outlet opening across the street, Frank suddenly found that his license from the council had been revoked and he was chucked off his stand.

I believe it was to make way for these new shops to take his regular custom. They didn’t need him in the way of gaining maximum profit... so Frank was gone.

Well the locals were having none of it and a petition started demanding his return.

How dare they do this to him.
How dare these people smash his business and leave him with nothing.

After a lot of pressure the council backed down and Frank had his licence and pitch returned to him but sadly by that time Frank had sold his equipment to feed his family and try to survive.

So the good people of Bethnal Green started crowdfunding and here’s the result... Frank back in business on his old pitch with brand new equipment and even a little hut now to shelter him from the rain... Brilliant!!

He is truly the happiest man in East London and it’s wonderful to see.

It really does show that if we all stick together, stand up to them and just say no... the little guy can win.

If you’re in Bethnal Green come and have a coffee with this lovely man. 🧡

[Ann Stow @Annstow]

@davestow1 @HM_Passport ...you have got quite the middle names 😉

[Ann Stow @Annstow]

What antipatterns are there in your organisation & how can you speak out to make a positive change?
Feeling safe to speak out & up is crucial, of course you have to be heard..
If you're a leader do you actually hear what your being told, or practicing your response??

[Helen Bevan @HelenBevan]

There are many "antipatterns" in common use in health & care. They are solutions or practices that create undesired outcomes. They're the opposite of good practice, which is solutions that have been proven to be effective. They're often used because they seem to work, but the larger context or long-term consequences haven't been considered. We should avoid anti-patterns. This article sets out three antipatterns for engineering leaders that are also relevant to health leaders:
1) Thinking that micromanagement is always bad
2) Getting caught up on finding the right measurement
3) Protecting my team from the reality & problems around them "so they can focus"
https://t.co/lRXcXWJFYs. Via @firstround @drewbarontini

[Ann Stow @Annstow]

History

[Ann Stow @Annstow]

@davestow1 It is a strange choice & image for a national leader.. 🤔

[Ann Stow @Annstow]

Dear water companies,
You do not need more money from the users of water, you need to invest in infrastructure and stop paying shareholders.
You have let your customers & society down, you have prioritised money over doing the right thing.
What will you do now?

[Ann Stow @Annstow]

I'd really like to watch an interview with a politician where they were allowed to speak without being shouted over, and then I would like to hear them answer the actual question.
It sounds easy doesn't it 🤔

[Ann Stow @Annstow]

All set with reading and snacks 😁
Thanks @happinessindex

#freedomtobehuman
#humanisework

[Ann Stow @Annstow]

Great panel session on clarity & enablement
Pick your battles & your partners
Break the silos!
Values based organisations
@GemmaKrasucka @richardbridgewater
@RomaVarma1 @happinessindex
#freedomtobehuman
#humanisework
#peoplefirst

[Ann Stow @Annstow]

Blown away by the great examples this morning especially @KarenDobres & the story of equality @LewesFCWomen, the difference that community ownership has made & the change they're striving for in the way football conducts itself
#freedomtobeHuman
#humanisework
#equity

[Ann Stow @Annstow]

Excited to be going to the @happinessindex conference today. Some really interesting speakers - looking forward to meeting & hearing from some great people from sport and beyond 😀

#EmployeeEngagement #happiness
#humanisework

[The Happiness Index @happinessindex]

⏳ Only 4x 2-4-1 tickets remain for The Employee Engagement Champions Event @ Everyman Cinema, Kings Cross, London - April 25

We're offering a 2-4-1 deal exclusively for you... Get Mine Now 👇
https://t.co/vTXmqochSH

#employeeengagement #happiness #teambuilding #conference

[Ann Stow @Annstow]

This week I have received 2 deliveries that were booked as "2-person deliveries" because of the weight/size (radiators).
On both occasions the white driver sat in his cab, while their colleague unloaded & delivered the package...
@Victorianplumb @furdecodelivery
Any ideas why?

[Ann Stow @Annstow]

On hospital parking fees, would it be possible to provide a code at appointments & for staff that would remove or considerably reduce a parking fee? @GMB