guy with socks

Frigidaire broke my refrigerator that is under warranty and won't fix it.

[guy with socks @anotherjonah]

There was another @HiltonHotels property across the parking lot. 3-4 more within a few blocks. No offers to move guests or let us use bathrooms elsewhere. I was sent a survey about my stay. Got an apology email saying people were looking into it. Silence now for a few weeks.

[guy with socks @anotherjonah]

I stayed at a @HiltonHotels in Fayetteville, NC recently. When i arrived they were finishing with a planned water shut off and repair. Hours later still no water. Next day no water. No showers, flushing toilets, sinks for 20+ hours.

[guy with socks @anotherjonah]

@shop there seems to be an issue with address verification. My correct billing address that you have saved from previous purchases is blocking a checkout today. @GooglePay fortunately is working.

[guy with socks @anotherjonah]

One of the best parts about being an @astoundconnects customer is when their Internet goes down you are told there are no outages and in the same conversations that technicians are fixing an outage with the hope you give up and don't expect compensation.

[Barack Obama @BarackObama]

We have people in power making broad claims around certain drugs and autism that have been continuously disproven. The degree to which those comments can undermine public health, do harm to women who are pregnant, create anxiety for parents who do have children who are autistic – is violence against the truth.

[guy with socks @anotherjonah]

@SSimahk53255 @Frigidaire @ElectroluxUS @bbb_us FYI I filed a Better Business Bureau complaint against @Frigidaire for the food loss when their technician broke the refrigeration component. They refused anything beyond $50. Good luck with your issues. I am advising friends to avoid their appliances.

[guy with socks @anotherjonah]

@Electrolux @ElectroluxUS I have a fridge under warranty. Your technician came yesterday to fix an issue. Now my freezer has completely thawed. What's the process to get reimbursed and get this fixed before July 3 when they are scheduled to come back for repairs?

[guy with socks @anotherjonah]

@SSimahk53255 @Frigidaire @ElectroluxUS @bbb_us Yeah great way to think about it. Also FYI, they started offering me money. They started with a $50 gift card for about $400 of lost food. Ask if they haven't offered you anything.

[guy with socks @anotherjonah]

@SSimahk53255 @Frigidaire @ElectroluxUS @bbb_us If you have to talk to them on the phone keep asking to escalate it. I was told numerous times no one on the escalation team was available but finally got through and they started paperwork for a replacement immediately. I think their goal is to get customers to give up.

[guy with socks @anotherjonah]

@SSimahk53255 @Frigidaire @ElectroluxUS If you continue to get the run around from them I filled a @bbb_us report and it got some movement. They will keep asking you to DM them and they do nothing.

[guy with socks @anotherjonah]

@SSimahk53255 @ElectroluxUS @Frigidaire Sounds very similar. Our refrigerator has been broken since June 6. Fully under warranty. Four technician visits. Also hours on the phone with the call center. Several times they didn't document promises to escalate. I reached out to the BBB and Electrolux won't respond to them.

[guy with socks @anotherjonah]

@ElectroluxUS @AssistFrigidair Thanks. I had previously blocked several of them. The sad thing is they are more responsive than Electrolux and Frigidaire.

[guy with socks @anotherjonah]

@Frigidaire @ElectroluxUS @bbb_us When I called the appliance store they have no records of Frigidaire ordering a replacement refrigerator. I know I shouldn't be surprised with how horrible @ElectroluxUS @Frigidaire customer service is but this is reaching absurd levels.

[guy with socks @anotherjonah]

@Frigidaire @ElectroluxUS @bbb_us I was able to speak to Jethro in escalation services earlier this week. While on the phone he reached out to the store I bought the faulty Frigidaire refrigerator from and set up replacement and delivery. He told me to call the store as a next step.

[guy with socks @anotherjonah]

@SimpliSafe Sure. You will need to follow me so I can send it.

[guy with socks @anotherjonah]

@SimpliSafe there is a bug in your android app setting up MFA. There is an endless loop of being forced to log in, getting an email code, and being sent back to login.

[guy with socks @anotherjonah]

@ElectroluxUS @Frigidaire @bbb_us @ElectroluxUS @Frigidaire no one has reached out to me yet after your technician deemed the refrigerator "not repairable." It is still under warranty. I was told I would hear within 3-5 days. Why won't you honor your warranty?

[guy with socks @anotherjonah]

@ElectroluxUS @Frigidaire @bbb_us Who else is helping me? No one from @Frigidaire or @ElectroluxUS has reached out to me. Feel free to try to "limit access to posts" on your twitter account if you think that is appropriate customer service to address an appliance under warranty that your technicians can't fix.

[guy with socks @anotherjonah]

@ElectroluxUS @Frigidaire I have the same question. How are you going to expedite my refrigerator replacement? Your technician caused the damage and customer service from Electrolux and Frigidaire is horrendous. No one will answer any questions. I'll reach out to @bbb_us next.

[guy with socks @anotherjonah]

@ElectroluxUS @ElectroluxUS @Frigidaire Now that your third technician has come out and deemed my refrigerator "not repairable" (1003324010) how do you escalate this to get me a functional replacement? Telling me to wait 3-5 business days after making me wait 3+ weeks is excessive.

[guy with socks @anotherjonah]

@center_frigi So you are just a bot?