Andrew Walker

I like making stuff and making stuff happen.

[Andrew Walker @apcwalker]

@British_Airways - I would appreciate a response and someone getting in touch about this. Thanks Andrew

[Andrew Walker @apcwalker]

@British_Airways I have just been charged £65.55 for a 106min phone call you never picked up. This was on a booking issue where your website said we had to call you. I have tried your DM to resolve but your auto response does not work. Thanks Andrew

[Andrew Walker @apcwalker]

@British_Airways please can you DM me to let me know to resolve this. Many thanks Andrew

[Andrew Walker @apcwalker]

@British_Airways I have just been charged £65.55 for a 106min phone call you never picked up. This was on a booking issue where your website said we had to call you. I have tried your DM to resolve but your auto response does not work. Thanks Andrew

[Andrew Walker @apcwalker]

@britishairways I have just been charged £65.55 for a 106min phone call you never picked up. This was on a booking issue where your website said we had to call you. Please contact me to resolve this via DM. Many thanks Andrew Walker

[Andrew Walker @apcwalker]

@TalkTalk Zero services working - check out DM chat - hence watching a blank screen...

[Andrew Walker @apcwalker]

@OpenreachHelp @TalkTalkGroup @TalkTalk - please can you let us know the Lions score as we still don't have internet! I hope you are winning @lionsofficial ?

[Andrew Walker @apcwalker]

@TalkTalk Thanks Ram - with in 48hrs @TalkTalk and @OpenreachHelp had worked out it Si a faults 6m along the line from our house. The issue is it has take over 2 months to dig a hole a and mend it! All help to get the @Openreach here ASAP would be amazing - thank you

[Andrew Walker @apcwalker]

@TalkTalk Yes you have - but you have kept pushing back the fix day and can't confirm when an engineer will arrive to fox it. It has been over 2 months without internet or TV... Having paid for SKY I can't even see the @lionsofficial score. What's the score please?

[Andrew Walker @apcwalker]

Good evening @TalkTalk and @OpenreachHelp Please could you let me know how the Olympic highlights are going on @BBCOne as we still don't have the internet or know when we will get it back. Thank you #GoGB

[Andrew Walker @apcwalker]

@TalkTalk Hi Jerome - the link on the DM did not work - please can you send a new one. @OpenreachHelp have handed the issue over to @TalkTalk - so over to you to resolve. Please help us

[Andrew Walker @apcwalker]

@OpenreachHelp & @TalkTalk please help a young working family of 4 with no internet for 9+wks. 18+hrs on calls. 5 pushed fix dates. No one taking responsibly. Can't book covid tests, buy nappies, fill in new school forms or WFH. We rely on internet so we rely on you. Pls help us

[Andrew Walker @apcwalker]

@OpenreachHelp Hi Anthony - as a telephone business I am amazed if a little bewildered that you don't have a phone line to fix internet issues you are responsible for. I know this is not @OpenreachHelp fault... but it is your problem. You maintain the cables right?

[Andrew Walker @apcwalker]

@OpenreachHelp Hi @TalkTalk - @OpenreachHelp say they can not do anymore to help us get the internet back. Over to you - please can you provide an update and timings? And let's us know why a complaint has not been raised with #Openreach as urgent? Please help us

[Andrew Walker @apcwalker]

@OpenreachHelp 2/2 your team told us that it was listed as urgent. I'm not sure where this message has been lost? I assume you are working on the internet now? How would you do your job without it? Being the biggest phone operator in the UK pls could you pick up the phone to resolve this? Thks

[Andrew Walker @apcwalker]

@OpenreachHelp Sorry to persist but after months of delays I have no choice 1) I can provide photos of you team at our house to prove you have been here 4x - 2) we have raised a complaint with @TalkTalk but it sounds like they have not raised it with you? We are raising it now on their behalf

[Andrew Walker @apcwalker]

@OpenreachHelp Hi Anthony - unfortunately it has been months of push backs @TalkTalk has said is your responsibly. You have had 4 separate teams visit us so you know who I am. I can send you proof of Home and ID so we can discuss. Let me know how we can arrange a call. Thank you

[Andrew Walker @apcwalker]

Day 2 - 2nd attempt. @OpenreachHelp you have given #TalkTalk an update but can't tell me. @TalkTalk I have DM'd you but have no update. Please can you 'Talk Talk' together and let me know when we will have the internet. We rely on the internet so we rely on you both. Pls help us

[Andrew Walker @apcwalker]

@OpenreachHelp Huge thanks

[Andrew Walker @apcwalker]

@OpenreachHelp Hi Fraser @OpenreachHelp I am still on private DM waiting to chat to an agent? Is that right or will you call? Thanks Andrew

[Andrew Walker @apcwalker]

@OpenreachHelp Thank you Fraser @OpenreachHelp - we have DM'd and sent ref code. Just waiting for chat to start