Anthony Brown

Enthusiastic technologist; Contact Centre / Customer Engagement specialist; Formula1 Tragic; Mountain Biker; Dad. Views are my own and not always sane!

[Anthony Brown @apnbrown]

Set your customers up for self-service success with CXone Guide.

Guide reduces customer abandonment by serving users helpful content at just the right time.

Elevate your digital self-service strategy >> https://t.co/RDP8TNtTDD

[Anthony Brown @apnbrown]

C’mon @Optus you really need to step up your coverage on the VIC Frankston line… Too much of this…

[Anthony Brown @apnbrown]

Loving our new branding - great job @NICECXone Experience Flows down under! #CX #MakeExperiencesFlow #BrandNewNICE

[Anthony Brown @apnbrown]

Are you hitting a wall with your outdated CX? Discover CXone, digital-first, AI-infused CX that gets smarter with every interaction. 
Because almost is not good enough. Just ask Eugene >> https://t.co/5hQccz9jjk
#CXone #AIpowered #NextGenCX

[Anthony Brown @apnbrown]

If you want to provide effortless, end-to-end #NextGenCX that's always in sync, start by implementing the only digitally fluent next-gen cloud platform. Just ask Eugene.
See why >> https://t.co/hzoEX93g77
#CXone #Digitallyfluent #NextGenCX

[Anthony Brown @apnbrown]

NICE CXone achieves perfect vendor satisfaction scores across 15 categories in DMG Consulting Report. 

Read more >> https://t.co/Y6iGNblPJE

#CX #vendorsatisfaction #CXone

[Dave Michels @DaveMichels]

Nice to see @NICECXone using Eugene Levy in their spots. This video really does Hammer it Home. https://t.co/ENziCXZBQt

[Anthony Brown @apnbrown]

When it comes to CX, almost is not good enough -- especially if you are missing the right tools. Just ask Eugene Levy. You need a complete suite of next-gen applications to create extraordinary next-level CX. That's #CXone #NextGenCX
See why >> https://t.co/atoCJ9cCgv

[Anthony Brown @apnbrown]

Today marks my first day with #CCaaS market leader @NICE_CX - looking forward to continuing to drive success for us and our customers! Weirdly, new job, new company but same office (my home!) for this week at least...

[Anthony Brown @apnbrown]

@AvayaAPAC @BIT_au How’s your Contact Centre AX and wellness? What are your plans?

[Anthony Brown @apnbrown]

.@VirginAustralia any news on when (/if) Canberra lounge will re-open...?

[Anthony Brown @apnbrown]

I hope mine is in the post!

[Avaya @Avaya]

We’ve got the right stuff for your home office. Learn more about the Avaya Vantage 3 at https://t.co/djHtcpTKwj #ExperiencesThatMatter #technology

[HRD Australia @HRDAustralia]

As industry shutdowns and business disruption continue in the wake of the coronavirus crisis, Australia’s frontlines are continuously being redrawn. https://t.co/cJk8xY5Qey

[Avaya @Avaya]

#COVID19: AGL Energy uses Avaya to enable remote working for #contactcenter agents. https://t.co/hWLRY7hWec #remotework #technology #AvayaCares

[Anthony Brown @apnbrown]

That’s awesome, thank you!

[Anthony Brown @apnbrown]

.@negativecamber_ don’t know about you, but I absolutely love it when a team goes bonkers and creates something like DAS!! What are your favourites? Double diff? J Damper? F-Duct? 6 wheels? Fan car? @theparcferme #f1 #f1soon