A Rintsie

[A Rintsie @arintsie]

Any idea @o2 when you will restore service to a vulnerable 89 year old who has been without communication for a week? Your “Guru team” have made no effort to get in touch nor has your customer services despite an access case being opened - check your DMs

[A Rintsie @arintsie]

@lisacooper1322 @Tesco This is the response from the CEO office I have had today so I would say it is pointless emailing the CEO escalation email I would go elsewhere if you can.

[A Rintsie @arintsie]

@tesco - after my 7th bag check in 13 shops since Xmas I would like to know why - the store cannot explain it and your customer services just tell me to speak to the store - just being fobbed off - over 10 years using your scan and go service and never had this before

[A Rintsie @arintsie]

@lisacooper1322 @Tesco I am now at 10 checks out of 18 (last 5 shops) and despite engaging with the CEO office and the store manager neither can explain why after over 10 years of using the service this has occurred since Xmas - no one owning the issue and the CEO office are completely disinterested

[A Rintsie @arintsie]

@HMRCcustomers hi - had three of these emails overnight - says to contact HMRC if I did you request them (which I did not)

You have requested a code you can enter on the Government Gateway screen to confirm your email address.
Your confirmation code is:
XXXxXX

[A Rintsie @arintsie]

@HMRCcustomers hi - had three of these emails overnight - can you confirm a contact number?

You have requested a code you can enter on the Government Gateway screen to confirm your email address.
Your confirmation code is:
XXXXX
you need to contact HMRC.

[A Rintsie @arintsie]

@ThreeUKSupport @threeuksupport any response ? As I mentioned your call centre and webchat both state they cannot help as the new IT system does not allow them so I assume there is someone else that can do this - Can you provide a contact number for someone who can help?

[A Rintsie @arintsie]

@ThreeUK why is it I am unable to change the ownership of my phone? In store told me to go to customer services but they are saying they are unable to assist due to the new IT system… which one of them is correct?

[A Rintsie @arintsie]

@ThreeUKSupport @threeuksupport any response as to how I can proceed?

[A Rintsie @arintsie]

@ThreeUKSupport To be clear I have used the link above and this is what they told me - same as call centre and same as store

[A Rintsie @arintsie]

@ThreeUKSupport I have spoken to the call centre and the live chat and they tell me due to a new IT system they are unable to assist for at least 2 months - can you advise who I contact outside of these two channels as in store are also not able to assist

[A Rintsie @arintsie]

@virginmedia Same old response - just got off the phone with 150 again only to be told sod all had been done since the last call and they are now raising with “global IT” - they then tried to hard sell me an upgrade package and would not take no for an answer so had to hang up - really?

[A Rintsie @arintsie]

@virginmedia day 25 of no historic email - despite Axel Wehrle informing us our email was restored it still has not been - reported again via 150 but still being robbed off - can only assume you have a data breach - can someone actually provide a meaningful update?

[A Rintsie @arintsie]

@NikTheGeek @virginmedia Same here, 150 just keep putting the phone down

[A Rintsie @arintsie]

@virginmedia @virginmedia is Alex going to call?

[A Rintsie @arintsie]

@virginmedia still no email a week after being told historic emails being restored - web client, outlook and iPhone all the same, nothing before 19/6 - 20 mins so far on hold and no one answering the phone - alternative contact details as 150 is just a joke.

[A Rintsie @arintsie]

@virginmedia Maybe as Alex seems like a good chap according to his LinkedIn he might actually intervene with some customer contact?

[A Rintsie @arintsie]

@virginmedia @virginmedia Day 19 - any response as you said last night it was fixed….

[A Rintsie @arintsie]

@virginmedia Day 18 - this is beyond a joke now, nothing has been restored has anyone checked before sending emails like this?, can someone actually contact me?

[A Rintsie @arintsie]

@virginmedia Had the same answer for days just cut and pasted - I have asked for an ETA as 12 days to recover is way to long for any well designed IT system. Will be speaking to the ICO on Monday