Jayesh Dubey

[Jayesh Dubey @arjayeshdubey]

I got this email (below) from @LOTPLAirlines recently

Are you serious LOT?
Future travel with your airlines, LOL!

What through check are you talking about and what are the parameters of your checks?
Putting blame on customers, snatching their money, hiding your staff's faults?

[Jayesh Dubey @arjayeshdubey]

Admit & give back rest of my money @LOTPLAirlines - who denied me boarding my flight (TOIHTE) for NO VALID REASON / LOT airport staff's unawareness of travel policies in August'22. Refunded me only €292.69 instead of ~€650. I've sent 3 emails & waited for 4+ months. No response

[Jayesh Dubey @arjayeshdubey]

I am writing this tweet again as these big companies like @LOTPLAirlines with their twisted policies can bully you and there is no way you can get your hard-earned money back. I have sent them two emails and waited for them for two consecutive months but there is no resolution.

[Jayesh Dubey @arjayeshdubey]

@LOTPLAirlines If your airline cares about your customers, kindly look into my case.
Think about it why should I pay for your airport check-in staff's mistake. I tried explaining to him, but he didn't even listen.
@LOTPLAirlines is it the kind of customer service your airline wants to provide?

[Jayesh Dubey @arjayeshdubey]

@LOTPLAirlines I know it is my right to get my money back & I'm not going to bear this loss for @LOTPLAirlines airport staff's mistake
I kindly ask you to look into my old tweets & resolve this faster by giving me my money back.
Your claim department is not at all helpful

[Jayesh Dubey @arjayeshdubey]

@LOTPLAirlines Please sort it out here, I tried messaging on Facebook & WhatsApp (3 times now) - at the end they all me to write email to claim department who don't take complaints seriously.
I need my money back & I've attached my booking reference number in previous tweet for your reference.

[Jayesh Dubey @arjayeshdubey]

@LOTPLAirlines Okay

[Jayesh Dubey @arjayeshdubey]

@LOTPLAirlines admit your mistake and #GiveMyMoneyBack
After making me wait for 30 days for a response to my complaint, all they are saying is its not their fault (see attached image). When airline offered to help, I had shared all the evidences with airline that state otherwise.

[Jayesh Dubey @arjayeshdubey]

@LOTPLAirlines I filled the form just now. Please look into it.

[Jayesh Dubey @arjayeshdubey]

@LOTPLAirlines I want full refund (~€650) on my flight booking. I'm not going to stop protesting as it was not my fault & @LOTPLAirlines airport staff was responsible for all this. If you really want to help, check this matter critically & I'll consider LOT for my future travel, otherwise not.

[Jayesh Dubey @arjayeshdubey]

@LOTPLAirlines Don't get me wrong but I can't keep filling complaint forms & I have shared enough data for you to understand my concern. Moreover I filled it last time but it was useless and utter waste of my time and energy. Please resolve it here if it is possible. I just want my money back.

[Jayesh Dubey @arjayeshdubey]

@negin_ygn @LOTPLAirlines After making me wait for 30 days for a response to my complaint, all they are saying is its not their fault. I have produced all the evidences that state otherwise. @LOTPLAirlines at least admit your mistake, shame on you

[Jayesh Dubey @arjayeshdubey]

@LOTPLAirlines What is your whatsapp number?

[Jayesh Dubey @arjayeshdubey]

@EeshaShrivasta5 @LOTPLAirlines @CGIMilan That's a good idea, I will contact @CGIMilan too. The @LOTPLAirlines gave my seat to somebody else putting me on "no show" status. Good (but no so good) way of extorting money from students and non-nationals.

[Jayesh Dubey @arjayeshdubey]

@negin_ygn @LOTPLAirlines I got an update from @LOTPLAirlines customer support that my status in their database is "no show", which is hillarious as there are cameras which can confirm my presence. And LOT staff member at baggage drop yesterday said she cant do anything as my seat was assigned to somebody

[Jayesh Dubey @arjayeshdubey]

@negin_ygn @eDreams It happened to me too, I was unable to contact @eDreams customer service.. but after they realized my problem they gave me a solution. Hope they resolve your query too and give you your money back

[Jayesh Dubey @arjayeshdubey]

@eileenmurphy87 @eDreams After my private chat they replied that we can not refund your money due to e-dreams policies (which is pointless, as I could have cancelled my prime membership if only I could log in to my account or was able to talk to customer care representative earlier)

[Jayesh Dubey @arjayeshdubey]

@eDreams Sending requested details in DM

[Jayesh Dubey @arjayeshdubey]

@eDreams I would never book my flights through @eDreams as you gave free trial on prime membership-later its extremely difficult to cancel it & impossible to contact your customer support (because I don't speak Italian). Against few Euro discoun on my flight, I suffered a loss of €72.

[Jayesh Dubey @arjayeshdubey]

@eDreams I would never book my flights through @eDreams as you gave me free trial on prime membership-later it was extremely difficult to cancel it & impossible to contact your customer support (cuz I don't speak Italian). Against few Euro discoun on my flight, I suffered a loss of €72.