@Xiaomi Shame on you! You are asking for DM after 2 months? I waited for 2 months, you never replied. I fixed my Redmi 13 myself! Downgraded & Locked! No rollback file, buggy HyperOS 3, heating issue. You broke our trust. Now get lost! I don't need your fake support! Bye!
Shame on you @Xiaomi !
You broke loyal users trust. Buggy HyperOS 3, heating, no rollback file. You left us alone!
Your users are switching to @OPPO & @vivo now.
I fixed my Redmi 13 myself! Downgraded & locked! Bye Xiaomi! 👋
#Redmi13
@XiaomiSupport > @Xiaomi Shame on you! You are asking for DM after 2 months? I waited for 2 months, you never replied. I fixed my Redmi 13 myself! Downgraded & Locked! No rollback file, buggy HyperOS 3, heating issue. You broke our trust. Now get lost! I don't need your fake support! Bye!
@OrfeasTops@Xiaomi > @OrfeasTops bro following your case. Same unfair warranty practice in Pakistan. My Redmi 13 got 98°C after Xiaomi's own HyperOS 3 bug, Ticket #521315531, still they ask for PAID repair instead of giving authorized rollback ROM OS1.0.9. Can I join your campaign with CIT logs?
@OrfeasTops@Xiaomi This is exactly what Xiaomi is doing to me in Pakistan. Helio G91 98°C after THEIR HyperOS 3 bug, but asking for PAID repair. Same unfair warranty practice for which Xiaomi Italy was fined €3.2M in 2022. Ticket #521315531
While dealing with my own warranty issues with @Xiaomi, I took a look at their track record in Europe.
Spoiler: It’s not just us.
In 2022, the Italian Competition Authority (AGCM) fined Xiaomi Italy €3.2 MILLION for unfair practices regarding warranties.
What were they doing?
🚫 Refusing warranty coverage over minor aesthetic scratches unrelated to the fault.
💰 Charging consumers inspection & shipping fees when refusing repair.
Sound familiar? 🤔
Under EU law, legal warranty is a right, not a favor. When regulatory authorities have to step in and issue multi-million euro fines, it shows a systemic issue.
Full update on my personal case coming soon. Stay tuned. ⏳
(Source: Italian Competition Authority AGCM, Case PS12184)
#Xiaomi #ConsumerRights #Tech #CustomerService #EULaw
@vinishkeshri@XiaomiIndia 2 months. Ticket #521315531. Redmi 13 moon 98°C. @leijun@XiaomiSupport deleted my post, ghosted my DM. No one listening. Filing on Pakistan Citizen Portal now with all proofs. Enough.
@XiaomiIndia@XiaomiIndia 7 days no reply! Said "DM us" then ghosted 2 days. This is how you treat safety case? Redmi 13 (moon) 98°C heating hazard after OS1.0.16. I have proof of DM. Ticket #521315531 - Need SPECIAL OS1.0.9 rollback. Pls don't ignore like Pakistan support.
@XiaomiJapan@XiaomiJapan Sorry, @XiaomiSupport / India / Pakistan not replying 7 days. Ticket #521315531 Redmi 13 moon 98°C hazard. Said DM then vanished 2 days. Email & Portal done. You are last hope. Pls escalate to R&D for SPECIAL OS1.0.9. IMEI on DM.
@MiIndiaSupport 2 months. Ticket #521315531. Redmi 13 moon 98°C. @leijun@XiaomiSupport@MiIndiaSupport deleted my post, ghosted my DM. No one listening. Filing on Pakistan Citizen Portal now with all proofs. Enough.
@leijun 2 months. Ticket #521315531. Redmi 13 moon 98°C. @leijun@XiaomiSupport deleted my post, ghosted my DM. No one listening. Filing on Pakistan Citizen Portal now with all proofs. Enough.
@timexiaomi@leijun @XiaomiPakistan Have some shame. You don't listen, you say DM then you ghost. No reply.
2 months - Redmi 13 at 98°C on 3.0.303, Ticket #521315531. Even Nokia 3310 is better than this.
@vivo@OPPO@TecnoMobilePK See how Xiaomi treats loyal users. #Redmi13