Arne De Keyser

34, Associate Professor of Marketing @ EDHEC Business School, Service Marketer.

[Arne De Keyser @arnedekeyser]

@NMBS Bedankt! Een weekabonnement zou dat wel moeten toelaten?

[Arne De Keyser @arnedekeyser]

@NMBS ik heb momenteel een 10-beurtenkaart voor de auto-parking aan Gent Sint-Pieters. Kun je voor meerdere aangesloten dagen parkeren met deze kaart? Op de website kan ik geen maximum parkingtijd terugvinden voor een 10-beurtenkaart.

[Arne De Keyser @arnedekeyser]

Great and important paper by @DrStacyWood and Kevin Schulman considering 12 consumer research and behavioral economics strategies to help push Covid-19 vaccination! Marketers can play an important role here! https://t.co/pYCkUH38oM

[Arne De Keyser @arnedekeyser]

Will be using resources from @DataCamp in my CRM classes this semester! Very nice to have students getting free access here to enhance their data analysis skills. For anyone else interested, more info here: https://t.co/7haeYA6KUx

[Arne De Keyser @arnedekeyser]

@m_lajante @LFeldmanBarrett Just did today! Great read and extremely decent research. WoW!

[Arne De Keyser @arnedekeyser]

@m_lajante @m_lajante Seems like an interesting read! Would you have a full text on it?

[Arne De Keyser @arnedekeyser]

@ProfDrPhilKlaus @VolkerKuppelwi Congrats @ProfDrPhilKlaus and @VolkerKuppelwi !!

[Arne De Keyser @arnedekeyser]

@switchAPR_NL een doorlooptijd van 2-3 weken om een macbook batterij te vervangen? Service lijkt me dan toch vrij ver weg... Ga ik even op zoek naar andere oplossing, anders ben ik nogal lang 'technisch werkloos' zonder computer.

[Arne De Keyser @arnedekeyser]

@Pancho273 @A_JamieBurton I second that! :-) Great set of papers!

[Arne De Keyser @arnedekeyser]

Part of a wonderful collection of CX-focused papers published in the Journal of Service Research - now all available for free download: https://t.co/KRnk0ae76s

[Arne De Keyser @arnedekeyser]

Latest paper on Customer Experience seeking to establish a workable vocabulary on the topic is now freely available at https://t.co/DtN08LmbYm
@EDHEC_BSchool #CustomerExperience with Katrien Verleye, Kay Lemon, @TKeiningham, and @ProfDrPhilKlaus

[Arne De Keyser @arnedekeyser]

Now freely available to download at https://t.co/8lhtQ9yS0S

[Arne De Keyser @arnedekeyser]

Our paper on The Service Recovery Journey just won the best paper award at the Journal of Service Research, a top journal in the field! A great honor! Thx to my wonderful co-authors @YVanVaerenbergh Dorottya Varga, and @ChiaraOrsingher! @EDHEC_BSchool #customerexperience

[Arne De Keyser @arnedekeyser]

@EvitaWillaert @NahimaLanjri @beurtie @CDenV_Kamer @cdenv Bedankt voor de info!

[Arne De Keyser @arnedekeyser]

@NahimaLanjri @beurtie @CDenV_Kamer @EvitaWillaert @cdenv Wat als de baby vroeger geboren wordt? Vervalt die 1 week dan? Of komt die er nadien bij?

[Arne De Keyser @arnedekeyser]

@tomderuyck Good luck!! :-) Website looks great already!

[Neil Davey @neilcdavey]

The four foundations that enable disruptors to deliver fast & easy customer experiences, by @arnedekeyser https://t.co/2g3nLqKBFl #custserv #custexp #CX

[Frederik Anseel @fanseel]

Doe het zelf. Een stukje over de mensenkloterij van Ryanair, maar vooral over de sluipende verschuiving van arbeid onder het mom van technologie. https://t.co/pvsGGZQkVO via @tijd

[Arne De Keyser @arnedekeyser]

@TK_HelpDesk Is it possible to help me with online check-in? I get a message to contact the callcenter... yet calling at international tariff rates will cost a fortune, and this for a simple inquiry and solution... seems this can be handled better and online.

[EDHEC_BSchool @EDHEC_BSchool]

What matters to #consumers is the time and effort they have to expend – the less, the better. Therefore, we urge you go and read the lastest #EDHECVox about #ConvenienceMarketing written by @arnedekeyser, Assistant Professor of #Marketing at #EDHEC --> https://t.co/3yk7aDGLC1