Arti Srivastava

Marketing Researcher| Assistant Professor of Marketing

[Arti Srivastava @artisri]

We have better options available. Just selling products at lower cost will not help you because your service will keep sending away anyone who gives you a chance over the more reliable alternatives like @myntra and @TataCLiQ.
#ajiofail #AJIOsucks #ajiofail #user-complaints

[Arti Srivastava @artisri]

Am I forced to keep this original item which I don't want and pay for it? The customer care rep kept dodging all my questions and asked me to wait till 7th Oct to create the return (just 3 days from when the return window closes).
#ajiofail #AJIOsucks #ajiofail #user-complaints

[Arti Srivastava @artisri]

@AJIOLife you really need to start taking your customer seriously.
#ajiofail #AJIOsucks #ajiofail #user-complaints

[Arti Srivastava @artisri]

I never received the second item, so why am I to wait for this order to reach back the warehouse to create a return? What if this product which apparently is shipped back to warehouse never reaches there?
#ajiofail #AJIOsucks #ajiofail #user-complaints

[Arti Srivastava @artisri]

@AJIOLife Haven't had such pathetic service experience in my whole life! I placed an exchange order on the 19th Sep. A delivery guy called me a few days later, I was not at home, asked him to attempt delivery later, which never happened.
#AJIOsucks #ajiofail

[Arti Srivastava @artisri]

However, I will only get the return option activated once this exchange item reaches the warehouse. Now, I am confused... what does that have to do with me?
#ajiofail #AJIOsucks #ajiofail #user-complaints

[Arti Srivastava @artisri]

After insisting that he should check the details as I was told about order being returned to warehouse just minutes back, he finally asked me about order ID and then told me that I was right and this order was marked RTO.
#ajiofail #AJIOsucks #ajiofail #user-complaints

[Arti Srivastava @artisri]

This time the customer care rep without even asking me the order details just tells me that a delivery reattempt will be made soon...
#ajiofail #AJIOsucks #ajiofail #user-complaints

[Arti Srivastava @artisri]

I get pissed, disconnect, and go to the Ajio app to create a return request and it shows to me that a delivery attempt will be made in next 24 hours. Confused, I called them again to ask about this.
#ajiofail #AJIOsucks #ajiofail #user-complaints

[Arti Srivastava @artisri]

What happened next was a nightmare of sorts. This person tells me my exchange order has been returned to warehouse and I will have to again create a return or exchange request.
#ajiofail #AJIOsucks #ajiofail #user-complaints

[Arti Srivastava @artisri]

I called customer care 3 days back asking about this and was assured that I will get the delivery in next 2 days. I waited...Yesterday I again get the failed delivery message, so today I called the customer care to ask about this.
#ajiofail #AJIOsucks #ajiofail #user-complaints

[Arti Srivastava @artisri]

Everyday after that I get an automated call from Ajio apologising for failed delivery and confirming if delivery was attempted. Even though I kept informing that no delivery attempt was made, no action was taken.
#ajiofail #AJIOsucks #ajiofail #user-complaints

[Arti Srivastava @artisri]

@megabusuk Hi! I need to modify a booking, but the portal is not recognizing my booking number. The booking was made through Omio

[Arti Srivastava @artisri]

Not get too attached to my ideas! Invest more on learning methods early in the program!
Not compromise on my health!!!!!

[Jennifer Polk, PhD (she, her) @FromPhDtoLife]

PhD folks:

Looking back, what would you do differently?

(Yes, this question is purposefully vague.)

[barkha dutt @BDUTT]

I have no problem with India making Afghan persecuted minorities a priority after our citizens BUT such groups also include the Hazaras for example who were massacred by the Taliban previously. Why didn't our statement mention them - why filter via faith, instead of vulnerability

[barkha dutt @BDUTT]

And where’s the UN?

[Michelle Cavarretta @m_cavarretta]

If a student asks you for an accommodation (ex. an extension) because of their mental health, what do you do? I'll tell you what I do. 1. Validate 2. Accommodate 3. THANK them for prioritizing their mental health! Teach youth that something positive comes out of asking for help.